Limited success with Barclays Bank (awp79)

[di30]

Re: Limited success with Barclays Bank (awp79)

Di - your suggestion of a letter to Antony Jenkins worked. Within a day of my email, I had an email from Clark Spillane promising a response within 5 working days. On the 5th day, my wife took a call advising that the bank was upholding both complaints in full and that a further GBP2k had been paid to her account the same day to bring the matter to a close.

We have received the calculations by mail and they appear to have returned everything that we had asked for.

I think the SODAN confirming that the cover was declined by my wife is what won the argument and am sure the FOS would have agreed with that however contacting Antony Jenkins must have sped the process up so much and we are so grateful for your advice

Thank you!

That is great news! Good one!!

Your welcome ;-)

[ken100464]

Re: Limited success with Barclays Bank (awp79)

Well done.

Must admit I know many on here are having nightmares with Barclays. But our contact during our PPI claim was nothing short of exemplary.

Seems they did the right thing by you eventually.

[awp79]

Re: Limited success with Barclays Bank (awp79)

Di - your suggestion of a letter to Antony Jenkins worked. Within a day of my email, I had an email from Clark Spillane promising a response within 5 working days. On the 5th day, my wife took a call advising that the bank was upholding both complaints in full and that a further GBP2k had been paid to her account the same day to bring the matter to a close.

We have received the calculations by mail and they appear to have returned everything that we had asked for.

I think the SODAN confirming that the cover was declined by my wife is what won the argument and am sure the FOS would have agreed with that however contacting Antony Jenkins must have sped the process up so much and we are so grateful for your advice

Thank you!

[Never-In-Doubt]

Re: Limited success with Barclays Bank (awp79)

Thanks but no it's Barclays......

Already replied

[awp79]

Re: Limited success with Barclays Bank (awp79)

Perfect thank you! I will keep the thread updated with any progress!

[awp79]

Re: Limited success with Barclays Bank (awp79)

Thanks but no it's Barclays......

[Never-In-Doubt]

Re: Limited success with Barclays Bank (awp79)

If Barclays as per title it's --> antony.jenkins@barclays.com

[Never-In-Doubt]

Re: Limited success with Barclays Bank (awp79)

Is it HSBC ?

If so --> managingdirectoruk@hsbc.com

[awp79]

Re: Limited success with Barclays Bank (awp79)

Thank you Di for your very helpful suggestion and I shall take your advice and write to the CEO.

Forgive me but is there a section somewhere within the forums that gives the contact details necessary?

And I imagine a written letter sent recorded mail is the preferred contact route over and above an email?

Should the 14 days come and go with no response, my parcel is already enveloped up and ready to be sent to the FOS.

Thanks again!

[di30]

Re: Limited success with Barclays Bank (awp79)

To my horror this evening, I have found a SODAN (Statement of Demands and needs) that accompanied my wife's loan papers from 2006 showing clearly that she decided to "not agree with our recommendation and not take the cover".

Lo and behold and many bank statements later, they did make the charge of £33.69 per month for the ppi cover meaning that despite her declination, they still went ahead and billed her for it.

Is this an error/ oversight or a greedy bank I wonder taking advantage of a youngster barely out of her teens!

Hi there

Before taking the FOS route, have you thought about emailing/writing to the CEO by giving him/her 14 days, about the failings of this complaint?
Sometimes they will get the complaint overturned, it has been done, but that's up to you of course.

I would forward the CEO copies of any information you have to support your case and raise about how unhappy you are as a long term customer of the bank, and to be treated unfairly on one of the complaints.
You need to send them a copy of the particulars you said you come across on this post.

May be worth one last shot.

[awp79]

Re: Limited success with Barclays Bank (awp79)

To my horror this evening, I have found a SODAN (Statement of Demands and needs) that accompanied my wife's loan papers from 2006 showing clearly that she decided to "not agree with our recommendation and not take the cover".

Lo and behold and many bank statements later, they did make the charge of £33.69 per month for the ppi cover meaning that despite her declination, they still went ahead and billed her for it.

Is this an error/ oversight or a greedy bank I wonder taking advantage of a youngster barely out of her teens!

[SXGuy]

Re: Limited success with Barclays Bank (awp79)

Good luck on both of them. Sad to say it will be a while before anything happens. Our 3 went into FOS just before xmas. Had letters saying the complaint is recieved and set up but not a peep since.

Dont worry you will hear something.

Mine went 12 months or so before i heard from FOS again, infact the deadline for HSBC to respond has been and gone, i should hear again within 6 weeks. FOS have already upheld our complaint, they are giving HSBC one last chance to put their argument across, which i believe will fail as their final response said everything they could possibley say, and FOS have already sided with me based on that.

[SXGuy]

Re: Limited success with Barclays Bank (awp79)

I agree.

We all know that PPI was mis sold because we either, didnt need it, want it or ask for it.

Sticking to similar arguments in my opinion will get the FOS on your side, because its their assumption against your facts of the history, if you get my drift.

Only you know what happend, they dont, they can only assume to know.

What i can tell you is, HSBC refused my claim because "i would have been informed at the time, of my right to cancel"

My point was, i wasnt. FOS sided with me. I cant see how they could not, millions of test cases have already been won on those points.

Me personally, id stick to the basic argument that you didnt want it, nor needed it, and would not of had it, if you'd known you didnt need it. More involved arguments surrounding techicalities will draw the process out.

Its up to you really. Di would be the best person to ask i reckon.

[ken100464]

Re: Limited success with Barclays Bank (awp79)

Thats what I would do and try and put across that actually you wouldnt have purchased anything. There is fact you were mis-sold this single premium policy. The rest is presumption.

Like maybe if you hadnt been mis-sold it and perhaps if they had explained x,y and z properly you may have worked out the reason it was mis-sold would have actually meant any insurance was poo to you.

Good luck on both of them. Sad to say it will be a while before anything happens. Our 3 went into FOS just before xmas. Had letters saying the complaint is recieved and set up but not a peep since.

[awp79]

Re: Limited success with Barclays Bank (awp79)

I believe the second loan would have been used as a top up to the first loan but okay it looks like this may be one for a long drawn out battle as they appear to be satisfied hiding behind something that would quite frankly have never been a realistic option. At least in the meantime we have received an £800 supposed settlement. FOS it is and its got tomorrow's date stamp all over it