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  • #16
    Re: Saltnvinegar Monument PBP Claim

    Excellent news, well done to you x x x :-)

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    • #17
      Re: Saltnvinegar Monument PBP Claim

      Originally posted by blueforyou View Post
      Had an acknowledgement from FOS re my Monument complaint. Awaiting response before end of March. Is it correct, any complaint to FOS costs the lender money anyway?
      Hiya

      How long have your complaint been with the FOS?
      They usually update every 2 to 3 months, hope you hear of a good outcome soon, if it is upheld with the Adjudicator but the bank/business does not agree, it will normally be reviewed by the Ombudsman, if the Ombudsman agree with the Adjudicators decision to uphold, then from what I am aware of it will cost the lender, please keep us posted, cheers.

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      • #18
        Re: Saltnvinegar Monument PBP Claim

        Just a quick update - cheque arrived today so that was a quick turnaround!

        Great start to 2015!

        "I fear all we have done is to awaken a sleeping giant and fill him with a terrible resolve."

        The consumer is that sleeping giant.!!



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