Re: Creation PPI reclaim

[Bluemonday3]

Hi
I just wondered if anyone had reclaimed PPI with Creation please?
I had my complaint upheld at the end of January this year but I have not received the calculation yet.
I phoned them a few weeks ago and they tell me that it is waiting to be looked at, due to the overwhelming claims.
Am I being impatient that they have not yet come back to me with the offer of compensation, given that they have a agreed that I should get a redress?

[Bluemonday3]

I have just received an offer of payment after I received a letter to say that my complaint had been upheld in Jan 2018, however they are telling me that they will only pay 50% of the calculation.
the calculation said I was entitled to £895 but they have offered me £185.
The letter states a lot of info to say I was aware of PPI so this is why they are not offering a full refund.
Is there any point in going to FOS with this or just gracefully accept, any thoughts or advice would be welcomed please?

[The Tech Clerk]

FOS show paperwork and their offer? no harm as the FOS deals with PPI

[The Tech Clerk]

also make sure your figure are correct?

[nightwatch]

were you aware of the ppi? if so take the payment.
if not or it was of no use you could argue the fact and ask for more.

[Bluemonday3]

This is what I received

[cymruambyth]

What were your grounds for claiming the PPI? I would be tempted to tell them that you do not accept their calculations and inform them that if your complaint is not addressed you will refer your complaint to FOS - there is a form to complete on their site. Good luck

[Bluemonday3]

To be honest, it goes back a long way when I was more naive and had a lot of credit.

[Bluemonday3]

Oops I sent that without completing it. I thought it was a condition of having credit. I cancelled it years after I realised I did not need it.
I did ring them on Friday when I got the letter as I did not understand it.
I was told by the call handler that she could not understand the calculation and was going to ask a manager to look at it.
I’m just confused and maybe still naive that if they have upheld a complaint why they would not refund in full.

[cymruambyth]

These companies try not to pay! Do not accept this without a fight!

[Bluemonday3]

Thank you, I will give it a go. Creation have been a nightmare for me over the years, so will see what happens!

[Joanna Connolly Solicitors]

received an offer of payment after I received a letter to say that my complaint had been upheld in Jan 2018, however they are telling me that they will only pay 50% of the calculation.
the calculation said I was entitled to £895 but they have offered me £185.
The letter states a lot of info to say I was aware of PPI so this is why they are not offering a full refund.

Commonsense says either the PPI was missold or it wasn't !

They've calculated the amount you were charged for the missold policy as £895.

I don't see why they feel they should haggle just because the missold premiums were documented on your statements.

I don't know the full facts but maybe you should stick to your guns since this claim was upheld in January 2018 (unless that's a typo) so maybe ask for a bit more on top of the £895 for the stress and inconvenience of this long drawn-out investigation

Di

[Bluemonday3]

Thanks Di, I have only just seen your response.
the update is that I phoned them and I was advised the call handler thought it was incorrect and was going to look into it and email me on Monday but this never happened.
However I pursued this yesterday and have been advised that I will now get the full refund!
To be honest when I was in a DMP Creation was one of the worse creditors I had to deal with. I have since cleared the debt I had with them.
I will take the refund whilst they are still offering it!

[cymruambyth]

That’s great news; it’s amazing how often a disputed payout results in the large amount being paid out .............

[Bluemonday3]

Thank you. I have learned some harsh lessons the hard way by my own naivety & stupidity and because this company was so difficult to deal with during my financial difficulties, I was happy to accept anything off them.
I am so glad I pursued this, and got a bit more!