Originally posted by di30
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Yes the underwriters are Assurant, who dismissed my complaint saying that the broker wasn't working on their behalf, but surely the broker must have been getting something for selling us the policy, especially as it was the mortgage he was arranging for us, the insurance was an added extra!
I explained all this in my letter to the Ombudsman and enclosed copies of all correspondence, but they've not mentioned anything at all about that in their reply to me, and have advised me to go down the route that I have previously gone, which makes me think they've looked at the date the insurance was sold and just said oh we can't deal with that and not looked at the fact that I've already done what they are suggesting!
Have to admit I'm finding the whole thing very confusing, and if the broker wasn't working on behalf of Assurant, who was he working for? Someone must have been giving him an incentive to sell their policies or is that not how it works?
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