Credit card fraud

[swanfan]

Hi guys, I noticed a transaction on my statement that I didn't recognise, I contacted Sainsbury's bank and this was the response. Apart from telling the bank to get stuffed, what's my next step? Complain to the ombudsmen? Thanks

[Roger]

Well the first thing is to cancel that Card with Sainsbury's! They can send you a new one.

Ask Sainsbury for the electronic details of that transaction and Retailer and the time date etc of the alleged transaction! Also give the size of the trasaction howand when it was authoritsed.

[swanfan]

So... After discovering another 3 transactions I didn't recognise, Sainsbury's have acknowledged there is a problem and have cancelled the card and will refund the £765 worth of purchases.

Ps apologies for the duplicate posts of the initial thread

[cymruambyth]

That's great news, it takes pererverance but you should get the right result. If you find a small unauthorised purchase this is often a test purchase before they go on a spending spree and is why it is always best to use a credit and not a debit card for online purchases. We once had our bank account emptied and the overdraft maxed out by some lowlife. The really upsetting part was that we have address details etc but it was never followed up!

[Still Waving]

So... After discovering another 3 transactions I didn't recognise, Sainsbury's have acknowledged there is a problem and have cancelled the card and will refund the £765 worth of purchases.

Ps apologies for the duplicate posts of the initial thread

So much for their "security checks carried out in the background".

Pleased that you got the right result here.