TSB NIGHTMARE

[SaltnVinegar]

Re: TSB NIGHTMARE

Update, I can't understand what these clowns are doing. Received 4 letters yesterday.
1) Sorry to here of your complaint, we welcome customer comments as it helps to put things right, We've been unable to contact you, enclosed a copy of our complaints leaflet.
2) As your concerns relate to issues outside the control of this office, we have passed it to collections dept ( funny cos that's where I've been sending my CCA Requests). We will gather the facts together and get back to you with a full response.
3) We can confirm the outstanding balance on your account is £xxx.
4) Your payments are in arrears, pay immediately. Failure to do so will result in action to recover the debt.

Blatant avoidance of my CCA requests. Any suggestions of what to send them next? Thanks

Its usual office drone bovine excrement. They're not allowed to write a specific response, so instead they are pushing the button on the template generator that they think fits the circumstance.

While they are playing silly buggers, and refusing to carry out their legal obligations, it actually benefits you and as they have acknowledged there is now a complaint I would wait until you receive their 'full response' and then take things from there.

Best
SnV

[Oldandblue]

Re: TSB NIGHTMARE

Hiya, Update CCA request
Sent request Letter back We don't accept P.O.
sent it back. Letter back please quote your loan account no. This is NOT a loan it's a credit card
sent it back again. Letter back yesterday need your signature
Wonder what the next excuse will be

Update, I can't understand what these clowns are doing. Received 4 letters yesterday.
1) Sorry to here of your complaint, we welcome customer comments as it helps to put things right, We've been unable to contact you, enclosed a copy of our complaints leaflet.
2) As your concerns relate to issues outside the control of this office, we have passed it to collections dept ( funny cos that's where I've been sending my CCA Requests). We will gather the facts together and get back to you with a full response.
3) We can confirm the outstanding balance on your account is £xxx.
4) Your payments are in arrears, pay immediately. Failure to do so will result in action to recover the debt.

Blatant avoidance of my CCA requests. Any suggestions of what to send them next? Thanks

[Still Waving]

Re: TSB NIGHTMARE

Hiya, Update CCA request
Sent request Letter back We don't accept P.O.
sent it back. Letter back please quote your loan account no. This is NOT a loan it's a credit card
sent it back again. Letter back yesterday need your signature
Wonder what the next excuse will be

Anything to avoid saying they can't find the agreement.

[MrsD]

Re: TSB NIGHTMARE

we have an answer for everything

http://www.all-about-debt.co.uk/inde...d-of-signature

[Oldandblue]

Re: TSB NIGHTMARE

Hiya, Update CCA request
Sent request Letter back We don't accept P.O.
sent it back. Letter back please quote your loan account no. This is NOT a loan it's a credit card
sent it back again. Letter back yesterday need your signature
Wonder what the next excuse will be

[Oldandblue]

Re: TSB NIGHTMARE

Yes, I would send that oldandblue.

Make sure your keeping a record of all that's gone on.

Thanks pixie I will

[Pixie]

Re: TSB NIGHTMARE

Yes, I would send that oldandblue.

Make sure your keeping a record of all that's gone on.

[Oldandblue]

Re: TSB NIGHTMARE

You have to keep everything in writing, you don't speak on the phone and you don't go into any branches. They have to respond to your CCA or they have to shut up and not mention it. What has happened to the postal order you sent? if you have it back, get the whole thing off again with a new CCA. Don't go into branches, and don't phone them. We have some really good templates and they work but you have to stick with the programme.

Hiya Mrs D.
I'm trying to get them to put something in writing but unsuccessful, they returned the P.O. Said they don't accept them now , must go to branch to pay the £1 but they wouldn't accept it either. I used the CCA request template from here but they returned that as well.
I've made 3 requests now but taking no notice, should I sent the final demand one now and see if they will reply to that

[Pixie]

Re: TSB NIGHTMARE

They obviously don't know their @rse from their elbow

Just do what MrsD says.

[Oldandblue]

Re: TSB NIGHTMARE

They're playing silly beggars aren't they? Did you pay the £1 CCA request fee when you went into the branch?

Hiya Pixie, No they wouldn't accept it, said they don't take payments now for CCA requests, which I found very strange

[MrsD]

Re: TSB NIGHTMARE

You have to keep everything in writing, you don't speak on the phone and you don't go into any branches. They have to respond to your CCA or they have to shut up and not mention it. What has happened to the postal order you sent? if you have it back, get the whole thing off again with a new CCA. Don't go into branches, and don't phone them. We have some really good templates and they work but you have to stick with the programme.

[Pixie]

Re: TSB NIGHTMARE

They're playing silly beggars aren't they? Did you pay the £1 CCA request fee when you went into the branch?

[Oldandblue]

Re: TSB NIGHTMARE

Hiya, After sending off CCA requests for my TSB credit cards earlier this month,
One to Rob/way replied back will contact TSB account on hold.
one to TSB letter today returning my letter and P.O. Saying please send another P.O./ Cheque and quote your account number so we can pay it into your LOAN account. LOAN NO ITS A CREDIT CARD.
Thought I had made a mistake with account numbers or something so I phoned them to ask what was going on
this was a CCA request for a credit card. Could not believe what came next.
We do not accept postal orders. OH WHY. Because the post office will not cash them. What a load of BS.
Asked how do I get get copy of my agreement , Send us a written request. I have you sent it back. Ah well send it again,
I said well if you don't accept postal orders what about the £1 fee. Replied. You need to go into a branch pay your £1 fee tell them it's for a copy of agreement.

Hiya all. Update on TSB CCA request.
Went into branch and explained I had sent a CCA request to Brighton office but they returned it and said contact your branch. The guy said he would help and phoned them, he said I would receive copies of all paperwork that they have within the next 14 days. He commented that it was strange what was happening with CCA requests and he had dealt with a few of these over the past couple of weeks.

Received letter today from TSB stating your balance is £xxx Phone with payment . Debit or Credit card accepted
Not a happy bunny, so went back to branch asked what was going on. The same guy phoned them again, they said they had no statements, no copies of my agreement etc, as the account was to old. I asked for this to be put in writing, came back and said they are unable to do this. WHY. We don't have to enter into any further correspondence as we have given your outstanding balance in writing to you.

Any suggestions? Will I just leave it and wait and see if they contact me for the monthly payments or will I send them a CCA request. FINAL DEMAND letter, or maybe something else
Thanks

[Oldandblue]

Re: TSB NIGHTMARE

Thank you Mrs D and Pixie
I know I shouldn't get on the phone but I just couldn't help myself today, I wasn't a happy bunny receiving such a ridiculous reply, I wonder if these people are out to totally confuse us or are they just bloody stupid full stop. Makes you question how they get these jobs.
Promise I'll keep off the phone from now on. Will get that letter off on Monday Thanks again

[Oldandblue]

Re: TSB NIGHTMARE

They appear to be playing silly buggers.


I sent them a blank £1 postal order with a CCA request, and they sent it all back saying they couldn't accept payment as it was not made payable to them, and I should send another cheque/postal order payable to Lloyds Bank (a/c H**S) and quoting the loan agreement number, if I still wish to pay this money into my loan. NO, NO, NO!!!

I don't have a loan with them, and the CCA request clearly said the fee was not to be used for any other purpose (watch that they don't pay your £1 fee into your account). The letter came from a County Durham address which was not where I sent the request. The letter seems to be from the Service Delivery department, who don't read the CCA request properly, or don't understand how to deal with it.

I doubt whether your local branch would be clued up on how to deal with a CCA request either.

Hiya Still Waving, I agree, My request was sent to the Brighton office, and the above was exactly what I got back.
I phoned the number on the letter first, was told no such account number blah blah I was passed on to the manager who said the same, he did trace me with a current account number and said that I had 2 accounts with them from the 90's and they were closed several years ago, I asked where my monthly payments were going that pay on a Lloyds payment book into the bank, He checked the credit card number again, and said it was a old TSB ACC (yes that's correct) and they never handled this account suggest you contact TSB. Well to say I wasn't happy, so I phone the Brighton number and that where I got that load of BS. Buy he did also say if I gave him my debit or credit card no he would sought it out for me. Umm I bet ya will. Ya hav'in a laugh or what.
There's something not right here, How did you come on with yours. Any joy?