Re: Reliable Collections
Call centre technology for such a firm would usually allow 30-90 days recording but most firms set it at a month, which is normal. As the recordings are used for training purposes mainly, there are no governing rules regards time to retain the data. This is why if you apply for a card or loan over the phone, they still post you papers as a verbal agreement isn't as watertight.
the phone call discussion is not really relevant tbh, as it's one word against another - of course the creditor will deny any of their staff agreed to this, that's normal. I would formalise a complaint and argue it, see it through properly by contacting the OC and seek remedy then speak to the FOS.
Call centre technology for such a firm would usually allow 30-90 days recording but most firms set it at a month, which is normal. As the recordings are used for training purposes mainly, there are no governing rules regards time to retain the data. This is why if you apply for a card or loan over the phone, they still post you papers as a verbal agreement isn't as watertight.
the phone call discussion is not really relevant tbh, as it's one word against another - of course the creditor will deny any of their staff agreed to this, that's normal. I would formalise a complaint and argue it, see it through properly by contacting the OC and seek remedy then speak to the FOS.
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