CREDIT CARD FRAUD

[The Tech Clerk]

15/07/2022 = Had Marbles contact - asking me if payment made by me ? No so the card and account suspended and fraud dept will contact, long winded late afternoon,and i asked new card issue also new account to be set up> ok but contact me again to-morrow.

[The Tech Clerk]

15/07/2022 = had LLoyds also contact did I make a payment to xxxxxxx it has been declined payment, answer yes/no on messenger. answered messenger NO auto put through t0 fraud department on hold for 21 minute then again 19 minutes then again 15 minutes, tried the number myself another 15 minutes all busy? went onto account via app and put stop on card will have to chase them again, lloyds phone system is yuks in emergencies.


??????You will shortly receive an SMS from Lloyds Bank to confirm recent activity on your card ending xxxx

[The Tech Clerk]

strange after chasing lloyds for 2 months and stating new accounts for 2 lodges they state not this time??? I am signatury of 3 lloyds account different organisations - told me look at CRAs etc no adverse on there, been told they suspect fraud activity by me? must never complaint about their business staff failures.

[Roger]

CRA's can be very useful can't they! As we are begining to discover!

[The Tech Clerk]

16/07/2022 0815hrs = reported to Action fraud and got fraud No:- after attaining the actual email with DPD deliveries looking original email with picture of DPD van, then page goes forward asking to pay a reshedule/redelivery charge of about £2.00. 1st card declined so used a 2nd card seemed charge paid. But later in day two banks message me fraud department, (connection) ? problem is after trying official DPD site no consignment number recognised = alarm bells!

wifes 60th birthday to-day so I was expecting parcel delivery for her present> checking email address it is originated in france:-<arturx9z1qbragxx@outlook.fr>

Marbles sms asking did I authorise pending transaction yes/no when pressed "NO" they rang me straight away, they ringing me again today as the department they tried to pass me to have gone home the account with marbles immediatly suspended and block for now:-

lloyds I put a stop via app on card, and try

Lloyds on SMS message answer yes/no confirmation of transaction if no automatically rings your phone then says fruad department with your name trying to put you through, then sorry trying to put you thru all you get for every attempt.

[The Tech Clerk]

16/07/2022 08.42 = Action Fraud recorded but not a police reporting crime.

At least I got a reference number to quote companies.

[The Tech Clerk]

16/07/2022 - 12.03hrs - get it got worse, marbles fraud department rang me and do not know anyone who called earlier of friday but timings referred to is when fruadsters tried to confirm to them more than once it was me making a £1000+ payment??? and cross line between me and themselves also marbles call?

eventually they explained that the card was stopped initially and it was tried to un lock it but security did not (Good). then left me wondering who is genuine or not, he then asked me about payment out on dates were they mine to whom etc then other than the £1000 + all correct, so no more calls but replacement etc in pack next week also set up new account on line, any futher calls ignore or ring the number back of card to confirm it is them">also confirmed the balance on account which to me was correct!

Cifas will be in place for a while on CRAs. usually 1 year!?

[The Tech Clerk]

18/7/2022 = 15.54hrs = Email:-

Marbles- Important information regarding your xxxxxxx account is available for you to read in your Online Account Manager.

to log in site for a letter to read :- clever sign in suspended due to fraud investigation. so I rang them put thru to a guy called James, who asked old questions and I stopped him as getting a bore.,

if he had notes he was not reading them;- eventually he asked if I had an "I" phone,(as used to contact them last friday) ;- no I stated and told him make of mine, . he then said about letter I pointed impossible as locked out site, he said one in the post also replacement card etc soon and after 21 days a findings from fraud department I should receive. CFAS will be posted on CRAs and can effext anything I try to do but as a safeguard! Yuk again?

[The Tech Clerk]

19/07/2022 - 12.15hrs = got a replacement credit card from lloyds to-day, just the same as original all the same account numbers etc? okay! did not report loss card )as not lost friday)! ., so looked at account and after all that whereby I stated no I did not make the transaction I have been debited it urgggggghhhh lloyds must hate me?

so again I pressed on friday messenger message I did not make the transaction, them immediately lloyds fraud dept ringing go thru normal press 1 if me then the trumpets, but low and behold a voice answered , here we go again after passing questions, explained all I knew also the times I try to get hold of them friday/saturday etc
and since (no apology) :-

after leaving me on hold few times stated cards cancelled and new one will be issued with changed numbers etc also refund of £7x xx to account but if the cosemtics company (allbeauty .com) £68.90 (he state £70+???) disagree then more investigation and question from me then I may have to pay (for goods I would not need)or even ordered (I am not a drag queen)? or even received such items,

stated a final report will not be given to me of investigations? other state they will, also do I use google pay? or something else I do not!, I gave Him (his name is (Adil) as reference this time and permission for me to use his christian name on here as part diary shows genuine lloyds member fraud dept> await new account card etc later.

[Still Waving]

What a mess. Hugely frustrating, must test your patience to the limit.

[The Tech Clerk]

Failure of system at Lloyds again stated no not me then 3 days later charge to account. failure of their telecon system in emergencies etc.

[The Tech Clerk]

Frustrating is operative word for Lloyds

[The Tech Clerk]

Home Office Counting Rules for Fraud and Cyber Dependent Crime can be found online at https://www.gov.uk/government/public...recorded-crime.

What happens next?

Whilst we may not have recorded this matter as a crime, we will still use the information you have provided. Information reports are utilised to enrich the overall intelligence picture which assists with the formulation and refinement of prevention strategies.

If you have any queries regarding this letter please visit www.actionfraud.police.uk/FAQ. If you would like more information on how to protect yourself from fraud and cyber crime, please see the guidance at www.actionfraud.police.uk/support_for_you. You can also register on our partner website www.actionfraudalert.co.uk to receive email alerts about new and emerging crime types.

[The Tech Clerk]

strange after chasing lloyds for 2 months and stating new accounts for 2 lodges they state not this time??? I am signatury of 3 lloyds account different organisations - told me look at CRAs etc no adverse on there, been told they suspect fraud activity by me? must never complaint about their business staff failures.

20/07/2022:- 11.00hrs Contacted Lloyds business department and referred to their letter of:_ 06/07/2022 inst:- explained what the organisation countrywide is:- stated I should look at my CRA file I stated I Have and all is good, she then stated it could be any one of the four of us?? I stated that she had stated me? no she said she did not state it? but can assure it is one of the four signatories. I stated am I accused of fraud "No"., also pointed out other lodges being formed need accounts and I will suggest they apply elsewhere, bit of could not care type?

[The Tech Clerk]

20/07/2022 = Letter Works & pensions department - i.e:- Notice of a Compliance Telephone Interview set for tomorrow 21 July 2022 between 1.30pm & 2.30pm??????.

well I understand these are not out of the blue interviews but might be somebody annonimous saying income from lump?? (My age & Condition)??

wife is carer and no other job but gets a small St Ivel (Unigate) pension. only benefits we get is a very small pension savings element credit, and carers allowance for her. or maybe as lloyds original statement something in the system ?? fraud???

which we all know now after the date of their llyod!s & DWP!s letter happenings, been told they tell you initially at telephone interview but not in-depth info. so just have to wait, but got bank statements, income etc ready (strange they usually tell me all I get annually). as required copies all savings and pension statements, investment (not a lot). shares £1.00 ? BA., premium bond not a lot, mind you years ago I had to produce copy of a £1.00 bond at an interview back in the 1990s.

strange how this is all happening for the last week ish?