Newbie needs advice please Cahoot Flexiloan

[bosdog]

Re: Newbie needs advice please Cahoot Flexiloan

So is the consensus here that I should immediately move on to Fos, thus hopefully stalling, or should I wait for a final from Santander and then move to Fos maybe giving me more time?
Sorry, but once again I am confused here
Niddy?
Thanks
Bos

[bosdog]

Re: Newbie needs advice please Cahoot Flexiloan

To Fos or not to Fos, that is my question!
Thanks for any advice provided
All the best
Bos

[Never-In-Doubt]

Re: Newbie needs advice please Cahoot Flexiloan

I was not in the least offended - indeed, I was rather flattered - but I did want to be quite sure that I would not believe such praise to be justified, nor would I wish any of my amateur musings to take the place of cogent and professional advice.

You should be flattered, you do know your shit whether you accept that or not - yea ok Niddy will publicly praise CC as I'll be honest, you are bloody clever and as for amateurish musings, pah - shurrup

[Never-In-Doubt]

Re: Newbie needs advice please Cahoot Flexiloan

So is the consensus here that I should immediately move on to Fos, thus hopefully stalling, or should I wait for a final from Santander and then move to Fos maybe giving me more time?
Sorry, but once again I am confused here
Niddy?
Thanks
Bos

you would be better awaiting a FR from Santander then dependant upon that you should then seek FOS clarity. But for the moment if they're investigating then leave things as they are and see what happens.

[bosdog]

Re: Newbie needs advice please Cahoot Flexiloan

Will do,

Thanks for helping, greatly appreciated.
Bos

[bosdog]

Re: Newbie needs advice please Cahoot Flexiloan

Update to diary
Hi all, I hope that I am doing this the right way!

Have received letter from Credit Security Ltd today

"We have been instructed by our client to recover the above outstanding debt. unless there is a valid reason for non payment settlement is required within 7 days....should you wish to discuss...call advisors etc..."

Bosdog - Santander Diary


September 2004 loan 10k @ 5.8% variable paid up to
June 2008 hit personal problems, last payment and showing 10k os
Head in sand

Heard nothing till
Jan 2011 Cahoot loan appeared on my Alliance and leicester current account statement ( now a Santander Statement) showing at £15k
Ignored

18/02 letter from Santander "we are writing to tell you about an internal admin error.......we may not have written to you with regards to arrears on your account" arrears £371 loan £15k
Ignored

17/03 From Santander "notice of missed payment"
Ignored

04/04 From Santander "second notice of missed payment"
Ignored

06/07 Default notice served areears £1911 to balance £16k

16/07 Sent cca to Santander

27/07 received cca from Cahoot
Niddy says enforceable

02/08 Letter from Debt Management & Recovery Services
"we have been instructed by Santander to recover arrears of £2.3k"
Ignored

09/08 SAR sent

08/09 received 2004-feb 2010 account sheets printed on un headed paper and 5 screen shots form Santader pc showing 2010-2011 account info
Ignored

08/10 intention to issue default letter from Santander call us to discuss payment options

14/10 called collections to discuss payment options was told that account should have defaulted earlier, outstanding amount needed to be re-calculated, would talk to line manager, no interest or action would be added/taken till sorted. Told to ring back in a few weeks

12/11 letter confirming termination of account arrears 3.9k

05/12 letter received "westcot will be our agent and act on our behalf"

13/12 Sent Account in dispute due to phone conversation of 14/10 and that unfair interest had been applied to account

20/12 Letter from Santander "investigating complaint"

28/12 Letter from Nelson Guest, "instructed by Westcot.. offer a discount... call or offer rejected for full amount"
Ignored

18/01/12 Letter from Santander " still looking into.... need 4 more weeks"

18/01/12 Letter from Nelson Guest "7 days or legal action may be taken"

28/01/12 letter from westcot re doorstep collector

03/02/12 sent only communicate in writing letter

14/02/12 letter from santander, still investigating....now been 8 weeks since first contact

20/02/12 letter from Credit Security "instructed by client to recover outstanding debt..."

Ignore or respond?

[Never-In-Doubt]

Re: Newbie needs advice please Cahoot Flexiloan

Are you doing a reclaim or something here, i.e. thus the SAR etc...?

If so just send off a quick letter to Credit Security saying "I am in the middle of a dispute and am awaiting SAR paperwork to assess my reclaim which will significantly reduce the overall amount claimed, please therefore give me time to retrieve and assess the information which, timewise, I guess is entirely up to the Original Creditor. Afterwhich I'll be n touch with you regards this matter"

Short and sweet

[bosdog]

Re: Newbie needs advice please Cahoot Flexiloan

Thanks for the reply Niddy

I tried to explain my position with my post number 10.
I issued a SAR before the phone conversation and the ensuing complaint investigation, all they sent was 4 screen shots and a print out of charges and payments from the start of the loan.

I was hoping to get some of the rate hikes reduced off the current balance and maybe some reduction as they have admitted that they did not send me anything for about 2 years and during the phone conversation I had with them they also admitted that the default should have occured much sooner. If this worked, the plan was to offer some sort of drp.

Am I grabbing at straws here?

OR



cheers
bos

[Never-In-Doubt]

Re: Newbie needs advice please Cahoot Flexiloan

Thanks for the reply Niddy

I tried to explain my position with my post number 10.
I issued a SAR before the phone conversation and the ensuing complaint investigation, all they sent was 4 screen shots and a print out of charges and payments from the start of the loan.

I was hoping to get some of the rate hikes reduced off the current balance and maybe some reduction as they have admitted that they did not send me anything for about 2 years and during the phone conversation I had with them they also admitted that the default should have occured much sooner. If this worked, the plan was to offer some sort of drp.

Am I grabbing at straws here?

OR



cheers
bos

Hiya

Ok sorry that makes more sense, so for now send this to Credit Securities and await a reply from Santander:

"I am in the middle of a dispute and am awaiting SAR paperwork to assess my complaint which if successful would significantly reduce the overall amount claimed, please therefore give me time to retrieve and assess the information which, timewise, I guess is entirely up to the Original Creditor; Santander. Afterwhich I'll be in touch with you regards resolution of this matter"

[bosdog]

Re: Newbie needs advice please Cahoot Flexiloan

Thank You Niddy
I cannot put into words how much You and Everyone else here have helped me start to live again, whatever happens next, i will be much better prepared!

[bosdog]

Re: Newbie needs advice please Cahoot Flexiloan

Bosdog - Santander Diary

Update 21/02/12

September 2004 loan 10k @ 5.8% variable paid up to
June 2008 hit personal problems, last payment and showing 10k os
Head in sand

Heard nothing till
Jan 2011 Cahoot loan appeared on my Alliance and leicester current account statement ( now a Santander Statement) showing at £15k
Ignored

18/02 letter from Santander "we are writing to tell you about an internal admin error.......we may not have written to you with regards to arrears on your account" arrears £371 loan £15k
Ignored

17/03 From Santander "notice of missed payment"
Ignored

04/04 From Santander "second notice of missed payment"
Ignored

06/07 Default notice served areears £1911 to balance £16k

16/07 Sent cca to Santander

27/07 received cca from Cahoot
Niddy says enforceable

02/08 Letter from Debt Management & Recovery Services
"we have been instructed by Santander to recover arrears of £2.3k"
Ignored

09/08 SAR sent

08/09 received 2004-feb 2010 account sheets printed on un headed paper and 5 screen shots form Santader pc showing 2010-2011 account info
Ignored

08/10 intention to issue default letter from Santander call us to discuss payment options

14/10 called collections to discuss payment options was told that account should have defaulted earlier, outstanding amount needed to be re-calculated, would talk to line manager, no interest or action would be added/taken till sorted. Told to ring back in a few weeks

12/11 letter confirming termination of account arrears 3.9k

05/12 letter received "westcot will be our agent and act on our behalf"

13/12 Sent Account in dispute due to phone conversation of 14/10 and that unfair interest had been applied to account

20/12 Letter from Santander "investigating complaint"

28/12 Letter from Nelson Guest, "instructed by Westcot.. offer a discount... call or offer rejected for full amount"
Ignored

18/01/12 Letter from Santander " still looking into.... need 4 more weeks"

18/01/12 Letter from Nelson Guest "7 days or legal action may be taken"

28/01/12 letter from westcot re doorstep collector

03/02/12 sent only communicate in writing letter

14/02/12 letter from santander, still investigating....now been 8 weeks since first contact

20/02/12 letter from Credit Security "instructed by client to recover outstanding debt..."

Ignore or respond?


21/02/12 Letter sent following Niddy's advice " I am in the middle of a dispute..."

[bosdog]

Re: Newbie needs advice please Cahoot Flexiloan

Update 23/02/12


September 2004 loan 10k @ 5.8% variable paid up to
June 2008 hit personal problems, last payment and showing 10k os
Head in sand

Heard nothing till
Jan 2011 Cahoot loan appeared on my Alliance and leicester current account statement ( now a Santander Statement) showing at £15k
Ignored

18/02 letter from Santander "we are writing to tell you about an internal admin error.......we may not have written to you with regards to arrears on your account" arrears £371 loan £15k
Ignored

17/03 From Santander "notice of missed payment"
Ignored

04/04 From Santander "second notice of missed payment"
Ignored

06/07 Default notice served areears £1911 to balance £16k

16/07 Sent cca to Santander

27/07 received cca from Cahoot
Niddy says enforceable

02/08 Letter from Debt Management & Recovery Services
"we have been instructed by Santander to recover arrears of £2.3k"
Ignored

09/08 SAR sent

08/09 received 2004-feb 2010 account sheets printed on un headed paper and 5 screen shots form Santader pc showing 2010-2011 account info
Ignored

08/10 intention to issue default letter from Santander call us to discuss payment options

14/10 called collections to discuss payment options was told that account should have defaulted earlier, outstanding amount needed to be re-calculated, would talk to line manager, no interest or action would be added/taken till sorted. Told to ring back in a few weeks

12/11 letter confirming termination of account arrears 3.9k

05/12 letter received "westcot will be our agent and act on our behalf"

13/12 Sent Account in dispute due to phone conversation of 14/10 and that unfair interest had been applied to account

20/12 Letter from Santander "investigating complaint"

28/12 Letter from Nelson Guest, "instructed by Westcot.. offer a discount... call or offer rejected for full amount"
Ignored

18/01/12 Letter from Santander " still looking into.... need 4 more weeks"

18/01/12 Letter from Nelson Guest "7 days or legal action may be taken"

28/01/12 letter from westcot re doorstep collector

03/02/12 sent only communicate in writing letter

14/02/12 letter from santander, still investigating....now been 8 weeks since first contact

20/02/12 letter from Credit Security "instructed by client to recover outstanding debt..."

Ignore or respond?


21/02/12 Letter sent following Niddy's advice " I am in the middle of a dispute..."

[bosdog]

Re: Newbie needs advice please Cahoot Flexiloan

Update 16/04/12

September 2004 loan 10k @ 5.8% variable paid up to
June 2008 hit personal problems, last payment and showing 10k os
Head in sand

Heard nothing till
Jan 2011 Cahoot loan appeared on my Alliance and leicester current account statement ( now a Santander Statement) showing at £15k
Ignored

18/02 letter from Santander "we are writing to tell you about an internal admin error.......we may not have written to you with regards to arrears on your account" arrears £371 loan £15k
Ignored

17/03 From Santander "notice of missed payment"
Ignored

04/04 From Santander "second notice of missed payment"
Ignored

06/07 Default notice served areears £1911 to balance £16k

16/07 Sent cca to Santander

27/07 received cca from Cahoot
Niddy says enforceable

02/08 Letter from Debt Management & Recovery Services
"we have been instructed by Santander to recover arrears of £2.3k"
Ignored

09/08 SAR sent

08/09 received 2004-feb 2010 account sheets printed on un headed paper and 5 screen shots form Santader pc showing 2010-2011 account info
Ignored

08/10 intention to issue default letter from Santander call us to discuss payment options

14/10 called collections to discuss payment options was told that account should have defaulted earlier, outstanding amount needed to be re-calculated, would talk to line manager, no interest or action would be added/taken till sorted. Told to ring back in a few weeks

12/11 letter confirming termination of account arrears 3.9k

05/12 letter received "westcot will be our agent and act on our behalf"

13/12 Sent Account in dispute due to phone conversation of 14/10 and that unfair interest had been applied to account

20/12 Letter from Santander "investigating complaint"

28/12 Letter from Nelson Guest, "instructed by Westcot.. offer a discount... call or offer rejected for full amount"
Ignored

18/01/12 Letter from Santander " still looking into.... need 4 more weeks"

18/01/12 Letter from Nelson Guest "7 days or legal action may be taken"

28/01/12 letter from westcot re doorstep collector

03/02/12 sent only communicate in writing letter

14/02/12 letter from santander, still investigating....now been 8 weeks since first contact

20/02/12 letter from Credit Security "instructed by client to recover outstanding debt..."

Ignore or respond?


21/02/12 Letter sent following Niddy's advice " I am in the middle of a dispute...

10/04/12 Received correspondence back from Santander after 4 months from dispute letter.
They have now agreed that they will refund all charges from 2008 (6k off total o/s!!) as they accept that they did not send me any account statements or contact me from 2008 to 2011, They do not accept that they have to credit anything due to the rate jacking over the period of the loan (many others have been re-funded for their rate increases) Therefore my registered default is not showing the right amount with experian. Should they have defaulted some time in 2008 rather than the end of 2011? I Have sent the letter to Niddy by pm and could do with further advice. This could be of interest to all flexiloan victims!
Thanks to All
B

[bosdog]

Re: Newbie needs advice please Cahoot Flexiloan

Could really do with some advice here, Niddy?

[MrsD]

Re: Newbie needs advice please Cahoot Flexiloan

Bosdog

to be honest the amount of the default is immaterial, so are you saying that they defaulted you in 2011 although you actually went into default in 2008? I would be arguing about that before I accepted any settlement. They also can't rate jack if you are in arrears, I'm sure its in the guidelines somewhere, so again I'd be arguing about that. Might not be a bad idea to get proof of these too arguments and by then Niddy should have gotten back to you. Is it UE?