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  • #61
    Re: Newbie needs advice please Cahoot Flexiloan

    Originally posted by bosdog View Post
    Hi In2Deep

    Thanks for responding.
    With regards to them not reading my previous correspondence

    Do you mean my letter 16/05/12 "letter before action response"?
    I have not responded to their £1 request of 30/05/12, should I do this first?

    Thanks, really appreciated
    bos
    I Would send them a one liner ....I Have proof CCA request was made on
    I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

    If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

    Comment


    • #62
      Re: Newbie needs advice please Cahoot Flexiloan

      15/06/12 after help from In2Deep via pm, have decided to send
      Our Templates | Unenforceability Templates | Account Sold whilst in Dispute

      Comment


      • #63
        Re: Newbie needs advice please Cahoot Flexiloan

        UPDATE 15/06/12

        September 2004 loan 10k @ 5.8% variable paid up to
        June 2008 hit personal problems, last payment and showing 10k os
        Head in sand

        Heard nothing till
        Jan 2011 Cahoot loan appeared on my Alliance and leicester current account statement ( now a Santander Statement) showing at £15k
        Ignored

        18/02/11 letter from Santander "we are writing to tell you about an internal admin error.......we may not have written to you with regards to arrears on your account" arrears £371 loan £15k
        Ignored

        17/03/11 From Santander "notice of missed payment"
        Ignored

        04/04/11 From Santander "second notice of missed payment"
        Ignored

        06/07/11 Default notice served areears £1911 to balance £16k

        16/07/11 Sent cca to Santander

        27/07/11 received cca from Cahoot
        Niddy says enforceable

        02/08/11 Letter from Debt Management & Recovery Services
        "we have been instructed by Santander to recover arrears of £2.3k"
        Ignored

        09/08/11 SAR sent

        08/09/11 received 2004-feb 2010 account sheets printed on un headed paper and 5 screen shots form Santader pc showing 2010-2011 account info
        Ignored

        08/10/11 intention to issue default letter from Santander call us to discuss payment options

        14/10/11 called collections to discuss payment options was told that account should have defaulted earlier, outstanding amount needed to be re-calculated, would talk to line manager, no interest or action would be added/taken till sorted. Told to ring back in a few weeks

        9/11/11 Default registered at CRA

        12/11/11 letter confirming termination of account arrears 3.9k

        05/12/11 letter received "westcot will be our agent and act on our behalf"

        13/12/11 Sent Account in dispute due to phone conversation of 14/10 and that unfair interest had been applied to account

        20/12/11 Letter from Santander "investigating complaint"

        28/12/11 Letter from Nelson Guest, "instructed by Westcot.. offer a discount... call or offer rejected for full amount"
        Ignored

        18/01/12 Letter from Santander " still looking into.... need 4 more weeks"

        18/01/12 Letter from Nelson Guest "7 days or legal action may be taken"

        28/01/12 letter from westcot re doorstep collector

        03/02/12 sent only communicate in writing letter

        14/02/12 letter from santander, still investigating....now been 8 weeks since first contact

        20/02/12 letter from Credit Security "instructed by client to recover outstanding debt..."

        Ignore or respond?


        21/02/12 Letter sent following Niddy's advice " I am in the middle of a dispute...

        10/04/12 Received correspondence back from Santander after 4 months from dispute letter.
        They have now agreed that they will refund all charges from 2008 (6k off total o/s!!) as they accept that they did not send me any account statements or contact me from 2008 to 2011, They do not accept that they have to credit anything due to the rate jacking over the period of the loan (many others have been re-funded for their rate increases) Therefore my registered default is not showing the right amount with experian. Should they have defaulted some time in 2008 rather than the end of 2011? I Have sent the letter to Niddy by pm and could do with further advice. This could be of interest to all flexiloan victims!

        03/05/12 From Santander "I am writing to advise you that we will be referencing your account to our agent Wescot Credit....will be responsible for managing your account....all further communications should be addressed to them in the first instance...."

        10/05/12 Received letter from Moorcroft : " We have been instructed by Santander to collect overdue debt... (showing new figure, see previous post )
        "it is a legal requirement to send notice of intended litigation before proceedings....."
        "to prevent our recommending to our client that solicitors commence legal proceedings..."
        "if agreement cannot be reached by 15/05/12, a claim may be issued by solicitors instructed to act on behalf of our client without further notice"
        "please call us today and we will be happy to discuss a repayment programme....."

        Should I send in dispute letter, is it time to involve FOS or for a DMP? Why from Moorcroft when Santander has said their agent is Westcot?

        Niddy, could you advise please?

        16/05/12 on Niddy's advice sent this
        Our Templates | Unenforceability Templates | Threat by Creditor - Threat-o-Gram Letter Before Action

        Thanks Niddy and All

        23/05/12 Letter from Moorcroft
        "Important Information - Possible Litigation - to prevent the above possible action please send payment or call immediately....if you do not contact us following receipt of this letter...may have no alternative but to recommend to our client that solicitors issue legal action..if successful in entering judgment then you debt may increase as follows..........
        Neither we nor our client want court proceedings to be issued and it is still possible for you to avoid this by agreeing a repayment plan that you can afford and maintain"

        30/05/12 Letter from Moorcrap "thank you for your letter requesting a copy of the credit agreement.....you must provide £1.00 fee for us to process your request...."

        Ignore or answer? Thanks everyone

        09/06/12 from MC "Monthly Instalment offer............failure to respond may leave us with no option but to recommend to our clients that they consider legal action....."

        15/06/12 Followed In2Deep's kind advice and sent
        Our Templates | Unenforceability Templates | Account Sold whilst in Dispute
        Last edited by bosdog; 15 June 2012, 14:04.

        Comment


        • #64
          Re: Newbie needs advice please Cahoot Flexiloan

          UPDATE 21/06/12
          September 2004 loan 10k @ 5.8% variable paid up to
          June 2008 hit personal problems, last payment and showing 10k os
          Head in sand

          Heard nothing till
          Jan 2011 Cahoot loan appeared on my Alliance and leicester current account statement ( now a Santander Statement) showing at £15k
          Ignored

          18/02/11 letter from Santander "we are writing to tell you about an internal admin error.......we may not have written to you with regards to arrears on your account" arrears £371 loan £15k
          Ignored

          17/03/11 From Santander "notice of missed payment"
          Ignored

          04/04/11 From Santander "second notice of missed payment"
          Ignored

          06/07/11 Default notice served areears £1911 to balance £16k

          16/07/11 Sent cca to Santander

          27/07/11 received cca from Cahoot
          Niddy says enforceable

          02/08/11 Letter from Debt Management & Recovery Services
          "we have been instructed by Santander to recover arrears of £2.3k"
          Ignored

          09/08/11 SAR sent

          08/09/11 received 2004-feb 2010 account sheets printed on un headed paper and 5 screen shots form Santader pc showing 2010-2011 account info
          Ignored

          08/10/11 intention to issue default letter from Santander call us to discuss payment options

          14/10/11 called collections to discuss payment options was told that account should have defaulted earlier, outstanding amount needed to be re-calculated, would talk to line manager, no interest or action would be added/taken till sorted. Told to ring back in a few weeks

          9/11/11 Default registered at CRA

          12/11/11 letter confirming termination of account arrears 3.9k

          05/12/11 letter received "westcot will be our agent and act on our behalf"

          13/12/11 Sent Account in dispute due to phone conversation of 14/10 and that unfair interest had been applied to account

          20/12/11 Letter from Santander "investigating complaint"

          28/12/11 Letter from Nelson Guest, "instructed by Westcot.. offer a discount... call or offer rejected for full amount"
          Ignored

          18/01/12 Letter from Santander " still looking into.... need 4 more weeks"

          18/01/12 Letter from Nelson Guest "7 days or legal action may be taken"

          28/01/12 letter from westcot re doorstep collector

          03/02/12 sent only communicate in writing letter

          14/02/12 letter from santander, still investigating....now been 8 weeks since first contact

          20/02/12 letter from Credit Security "instructed by client to recover outstanding debt..."

          Ignore or respond?


          21/02/12 Letter sent following Niddy's advice " I am in the middle of a dispute...

          10/04/12 Received correspondence back from Santander after 4 months from dispute letter.
          They have now agreed that they will refund all charges from 2008 (6k off total o/s!!) as they accept that they did not send me any account statements or contact me from 2008 to 2011, They do not accept that they have to credit anything due to the rate jacking over the period of the loan (many others have been re-funded for their rate increases) Therefore my registered default is not showing the right amount with experian. Should they have defaulted some time in 2008 rather than the end of 2011? I Have sent the letter to Niddy by pm and could do with further advice. This could be of interest to all flexiloan victims!

          03/05/12 From Santander "I am writing to advise you that we will be referencing your account to our agent Wescot Credit....will be responsible for managing your account....all further communications should be addressed to them in the first instance...."

          10/05/12 Received letter from Moorcroft : " We have been instructed by Santander to collect overdue debt... (showing new figure, see previous post )
          "it is a legal requirement to send notice of intended litigation before proceedings....."
          "to prevent our recommending to our client that solicitors commence legal proceedings..."
          "if agreement cannot be reached by 15/05/12, a claim may be issued by solicitors instructed to act on behalf of our client without further notice"
          "please call us today and we will be happy to discuss a repayment programme....."

          Should I send in dispute letter, is it time to involve FOS or for a DMP? Why from Moorcroft when Santander has said their agent is Westcot?

          Niddy, could you advise please?

          16/05/12 on Niddy's advice sent this
          Our Templates | Unenforceability Templates | Threat by Creditor - Threat-o-Gram Letter Before Action

          Thanks Niddy and All

          23/05/12 Letter from Moorcroft
          "Important Information - Possible Litigation - to prevent the above possible action please send payment or call immediately....if you do not contact us following receipt of this letter...may have no alternative but to recommend to our client that solicitors issue legal action..if successful in entering judgment then you debt may increase as follows..........
          Neither we nor our client want court proceedings to be issued and it is still possible for you to avoid this by agreeing a repayment plan that you can afford and maintain"

          30/05/12 Letter from Moorcrap "thank you for your letter requesting a copy of the credit agreement.....you must provide £1.00 fee for us to process your request...."

          Ignore or answer? Thanks everyone

          09/06/12 from MC "Monthly Instalment offer............failure to respond may leave us with no option but to recommend to our clients that they consider legal action....."

          15/06/12 Followed In2Deep's kind advice and sent
          Our Templates | Unenforceability Templates | Account Sold whilst in Dispute

          21/06/12 From MC - Repeat of letter from 30/05/12 "thank you for your letter requesting a copy of the credit agreement.....you must provide £1.00 fee for us to process your request...."

          Not sure of next move here

          Comment


          • #65
            Re: Newbie needs advice please Cahoot Flexiloan

            Originally posted by bosdog View Post
            UPDATE 21/06/12
            September 2004 loan 10k @ 5.8% variable paid up to
            June 2008 hit personal problems, last payment and showing 10k os
            Head in sand

            Heard nothing till
            Jan 2011 Cahoot loan appeared on my Alliance and leicester current account statement ( now a Santander Statement) showing at £15k
            Ignored

            18/02/11 letter from Santander "we are writing to tell you about an internal admin error.......we may not have written to you with regards to arrears on your account" arrears £371 loan £15k
            Ignored

            17/03/11 From Santander "notice of missed payment"
            Ignored

            04/04/11 From Santander "second notice of missed payment"
            Ignored

            06/07/11 Default notice served areears £1911 to balance £16k

            16/07/11 Sent cca to Santander

            27/07/11 received cca from Cahoot
            Niddy says enforceable

            02/08/11 Letter from Debt Management & Recovery Services
            "we have been instructed by Santander to recover arrears of £2.3k"
            Ignored

            09/08/11 SAR sent

            08/09/11 received 2004-feb 2010 account sheets printed on un headed paper and 5 screen shots form Santader pc showing 2010-2011 account info
            Ignored

            08/10/11 intention to issue default letter from Santander call us to discuss payment options

            14/10/11 called collections to discuss payment options was told that account should have defaulted earlier, outstanding amount needed to be re-calculated, would talk to line manager, no interest or action would be added/taken till sorted. Told to ring back in a few weeks

            9/11/11 Default registered at CRA

            12/11/11 letter confirming termination of account arrears 3.9k

            05/12/11 letter received "westcot will be our agent and act on our behalf"

            13/12/11 Sent Account in dispute due to phone conversation of 14/10 and that unfair interest had been applied to account

            20/12/11 Letter from Santander "investigating complaint"

            28/12/11 Letter from Nelson Guest, "instructed by Westcot.. offer a discount... call or offer rejected for full amount"
            Ignored

            18/01/12 Letter from Santander " still looking into.... need 4 more weeks"

            18/01/12 Letter from Nelson Guest "7 days or legal action may be taken"

            28/01/12 letter from westcot re doorstep collector

            03/02/12 sent only communicate in writing letter

            14/02/12 letter from santander, still investigating....now been 8 weeks since first contact

            20/02/12 letter from Credit Security "instructed by client to recover outstanding debt..."

            Ignore or respond?


            21/02/12 Letter sent following Niddy's advice " I am in the middle of a dispute...

            10/04/12 Received correspondence back from Santander after 4 months from dispute letter.
            They have now agreed that they will refund all charges from 2008 (6k off total o/s!!) as they accept that they did not send me any account statements or contact me from 2008 to 2011, They do not accept that they have to credit anything due to the rate jacking over the period of the loan (many others have been re-funded for their rate increases) Therefore my registered default is not showing the right amount with experian. Should they have defaulted some time in 2008 rather than the end of 2011? I Have sent the letter to Niddy by pm and could do with further advice. This could be of interest to all flexiloan victims!

            03/05/12 From Santander "I am writing to advise you that we will be referencing your account to our agent Wescot Credit....will be responsible for managing your account....all further communications should be addressed to them in the first instance...."

            10/05/12 Received letter from Moorcroft : " We have been instructed by Santander to collect overdue debt... (showing new figure, see previous post )
            "it is a legal requirement to send notice of intended litigation before proceedings....."
            "to prevent our recommending to our client that solicitors commence legal proceedings..."
            "if agreement cannot be reached by 15/05/12, a claim may be issued by solicitors instructed to act on behalf of our client without further notice"
            "please call us today and we will be happy to discuss a repayment programme....."

            Should I send in dispute letter, is it time to involve FOS or for a DMP? Why from Moorcroft when Santander has said their agent is Westcot?

            Niddy, could you advise please?

            16/05/12 on Niddy's advice sent this
            Our Templates | Unenforceability Templates | Threat by Creditor - Threat-o-Gram Letter Before Action

            Thanks Niddy and All

            23/05/12 Letter from Moorcroft
            "Important Information - Possible Litigation - to prevent the above possible action please send payment or call immediately....if you do not contact us following receipt of this letter...may have no alternative but to recommend to our client that solicitors issue legal action..if successful in entering judgment then you debt may increase as follows..........
            Neither we nor our client want court proceedings to be issued and it is still possible for you to avoid this by agreeing a repayment plan that you can afford and maintain"

            30/05/12 Letter from Moorcrap "thank you for your letter requesting a copy of the credit agreement.....you must provide £1.00 fee for us to process your request...."

            Ignore or answer? Thanks everyone

            09/06/12 from MC "Monthly Instalment offer............failure to respond may leave us with no option but to recommend to our clients that they consider legal action....."

            15/06/12 Followed In2Deep's kind advice and sent
            Our Templates | Unenforceability Templates | Account Sold whilst in Dispute

            21/06/12 From MC - Repeat of letter from 30/05/12 "thank you for your letter requesting a copy of the credit agreement.....you must provide £1.00 fee for us to process your request...."

            Not sure of next move here
            I Would send them a one liner saying I have proof CCA request was made on
            I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

            If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

            Comment


            • #66
              Re: Newbie needs advice please Cahoot Flexiloan

              Youve had the cca right?

              So you send a missing PT's template cos you're blagging this (aren't you?)
              I'm the forum administrator and I look after the theme & features, our volunteers & users and also look after any complaints or Data Protection queries that pass through the forum or main website. I am extremely busy so if you do contact me or need a reply to a forum post then use the email or PM features offered because I do miss things and get tied up for days at a time!

              If you spot any spammers, AE's, abusive or libellous posts or anything else that just doesn't feel right then please report them to me as soon as you spot them at: webmaster@all-about-debt.co.uk

              Comment


              • #67
                Re: Newbie needs advice please Cahoot Flexiloan

                Will do
                Thanks to All
                Bos

                Comment


                • #68
                  Re: Newbie needs advice please Cahoot Flexiloan

                  UPDATE 25/06/12September 2004 loan 10k @ 5.8% variable paid up to
                  June 2008 hit personal problems, last payment and showing 10k os
                  Head in sand

                  Heard nothing till
                  Jan 2011 Cahoot loan appeared on my Alliance and leicester current account statement ( now a Santander Statement) showing at £15k
                  Ignored

                  18/02/11 letter from Santander "we are writing to tell you about an internal admin error.......we may not have written to you with regards to arrears on your account" arrears £371 loan £15k
                  Ignored

                  17/03/11 From Santander "notice of missed payment"
                  Ignored

                  04/04/11 From Santander "second notice of missed payment"
                  Ignored

                  06/07/11 Default notice served areears £1911 to balance £16k

                  16/07/11 Sent cca to Santander

                  27/07/11 received cca from Cahoot
                  Niddy says enforceable

                  02/08/11 Letter from Debt Management & Recovery Services
                  "we have been instructed by Santander to recover arrears of £2.3k"
                  Ignored

                  09/08/11 SAR sent

                  08/09/11 received 2004-feb 2010 account sheets printed on un headed paper and 5 screen shots form Santader pc showing 2010-2011 account info
                  Ignored

                  08/10/11 intention to issue default letter from Santander call us to discuss payment options

                  14/10/11 called collections to discuss payment options was told that account should have defaulted earlier, outstanding amount needed to be re-calculated, would talk to line manager, no interest or action would be added/taken till sorted. Told to ring back in a few weeks

                  9/11/11 Default registered at CRA

                  12/11/11 letter confirming termination of account arrears 3.9k

                  05/12/11 letter received "westcot will be our agent and act on our behalf"

                  13/12/11 Sent Account in dispute due to phone conversation of 14/10 and that unfair interest had been applied to account

                  20/12/11 Letter from Santander "investigating complaint"

                  28/12/11 Letter from Nelson Guest, "instructed by Westcot.. offer a discount... call or offer rejected for full amount"
                  Ignored

                  18/01/12 Letter from Santander " still looking into.... need 4 more weeks"

                  18/01/12 Letter from Nelson Guest "7 days or legal action may be taken"

                  28/01/12 letter from westcot re doorstep collector

                  03/02/12 sent only communicate in writing letter

                  14/02/12 letter from santander, still investigating....now been 8 weeks since first contact

                  20/02/12 letter from Credit Security "instructed by client to recover outstanding debt..."

                  Ignore or respond?


                  21/02/12 Letter sent following Niddy's advice " I am in the middle of a dispute...

                  10/04/12 Received correspondence back from Santander after 4 months from dispute letter.
                  They have now agreed that they will refund all charges from 2008 (6k off total o/s!!) as they accept that they did not send me any account statements or contact me from 2008 to 2011, They do not accept that they have to credit anything due to the rate jacking over the period of the loan (many others have been re-funded for their rate increases) Therefore my registered default is not showing the right amount with experian. Should they have defaulted some time in 2008 rather than the end of 2011? I Have sent the letter to Niddy by pm and could do with further advice. This could be of interest to all flexiloan victims!

                  03/05/12 From Santander "I am writing to advise you that we will be referencing your account to our agent Wescot Credit....will be responsible for managing your account....all further communications should be addressed to them in the first instance...."

                  10/05/12 Received letter from Moorcroft : " We have been instructed by Santander to collect overdue debt... (showing new figure, see previous post )
                  "it is a legal requirement to send notice of intended litigation before proceedings....."
                  "to prevent our recommending to our client that solicitors commence legal proceedings..."
                  "if agreement cannot be reached by 15/05/12, a claim may be issued by solicitors instructed to act on behalf of our client without further notice"
                  "please call us today and we will be happy to discuss a repayment programme....."

                  Should I send in dispute letter, is it time to involve FOS or for a DMP? Why from Moorcroft when Santander has said their agent is Westcot?

                  Niddy, could you advise please?

                  16/05/12 on Niddy's advice sent this
                  Our Templates | Unenforceability Templates | Threat by Creditor - Threat-o-Gram Letter Before Action

                  Thanks Niddy and All

                  23/05/12 Letter from Moorcroft
                  "Important Information - Possible Litigation - to prevent the above possible action please send payment or call immediately....if you do not contact us following receipt of this letter...may have no alternative but to recommend to our client that solicitors issue legal action..if successful in entering judgment then you debt may increase as follows..........
                  Neither we nor our client want court proceedings to be issued and it is still possible for you to avoid this by agreeing a repayment plan that you can afford and maintain"

                  30/05/12 Letter from Moorcrap "thank you for your letter requesting a copy of the credit agreement.....you must provide £1.00 fee for us to process your request...."

                  Ignore or answer? Thanks everyone

                  09/06/12 from MC "Monthly Instalment offer............failure to respond may leave us with no option but to recommend to our clients that they consider legal action....."

                  15/06/12 Followed In2Deep's kind advice and sent
                  Our Templates | Unenforceability Templates | Account Sold whilst in Dispute

                  21/06/12 From MC - Repeat of letter from 30/05/12 "thank you for your letter requesting a copy of the credit agreement.....you must provide £1.00 fee for us to process your request...."

                  25/06/12 was going to send "missing PT letter" today as advised by Niddy, however received this today from Midas Credit Services. LITIGATION WARNING We are part of Moorcroft Group and are aware you have failed to reach a repayment agreement with Moorcroft Debt Recovery....we are reviewing your account and may in due course recommend to our clients that they consider instructing solicitors.. to prevent further action you must contact Moorcroft Debt Recovery....

                  So, do I send missing pt as advised to Moorcroft still or do I send in dispute letter to Midas or letters to Both!!
                  Last edited by bosdog; 25 June 2012, 13:51. Reason: typo error

                  Comment


                  • #69
                    Re: Newbie needs advice please Cahoot Flexiloan

                    Send sold in dispute to Midas with a copy of that plus the threat of litigation template to mc

                    So print two of each and send a copy of each to each Midas get the sold in dispute with copy of legal threat you're sending MC and MC get legal threat with copy of Midas sold in dispute.
                    I'm the forum administrator and I look after the theme & features, our volunteers & users and also look after any complaints or Data Protection queries that pass through the forum or main website. I am extremely busy so if you do contact me or need a reply to a forum post then use the email or PM features offered because I do miss things and get tied up for days at a time!

                    If you spot any spammers, AE's, abusive or libellous posts or anything else that just doesn't feel right then please report them to me as soon as you spot them at: webmaster@all-about-debt.co.uk

                    Comment


                    • #70
                      Re: Newbie needs advice please Cahoot Flexiloan

                      WOW ty Niddy

                      Comment


                      • #71
                        Re: Newbie needs advice please Cahoot Flexiloan

                        UPDATE 04/07/12

                        Cahoot Flexiloan (started at 5.6% stopped at nearly 17% APR) had no contact at all for 2.5 years during which time no payments were made. Santander have admitted errors.

                        2004 loan 10k @ 5.8% variable paid up to
                        June 2008 hit personal problems, last payment and showing 10k os
                        Head in sand

                        Heard nothing till
                        Jan 2011 Cahoot loan appeared on my Alliance and leicester current account statement ( now a Santander Statement) showing at £15k
                        Ignored

                        18/02/11 letter from Santander "we are writing to tell you about an internal admin error.......we may not have written to you with regards to arrears on your account" arrears £371 loan £15k
                        Ignored

                        17/03/11 From Santander "notice of missed payment"
                        Ignored

                        04/04/11 From Santander "second notice of missed payment" (APR 16.6% at this point)
                        Ignored

                        06/07/11 Default notice served areears £1911 to balance £16k

                        16/07/11 Sent cca to Santander

                        27/07/11 received cca from Cahoot
                        Niddy says enforceable

                        02/08/11 Letter from Debt Management & Recovery Services
                        "we have been instructed by Santander to recover arrears of £2.3k"
                        Ignored

                        09/08/11 SAR sent

                        08/09/11 received 2004-feb 2010 account sheets printed on un headed paper and 5 screen shots form Santader pc showing 2010-2011 account info
                        Ignored

                        08/10/11 intention to issue default letter from Santander call us to discuss payment options

                        14/10/11 called collections to discuss payment options was told that account should have defaulted earlier, outstanding amount needed to be re-calculated, would talk to line manager, no interest or action would be added/taken till sorted. Told to ring back in a few weeks

                        9/11/11 Default registered at CRA

                        12/11/11 letter confirming termination of account arrears 3.9k

                        05/12/11 letter received "westcot will be our agent and act on our behalf"

                        13/12/11 Sent Account in dispute due to phone conversation of 14/10 and that unfair interest had been applied to account

                        20/12/11 Letter from Santander "investigating complaint"

                        28/12/11 Letter from Nelson Guest, "instructed by Westcot.. offer a discount... call or offer rejected for full amount"
                        Ignored

                        18/01/12 Letter from Santander " still looking into.... need 4 more weeks"

                        18/01/12 Letter from Nelson Guest "7 days or legal action may be taken"

                        28/01/12 letter from westcot re doorstep collector

                        03/02/12 sent only communicate in writing letter

                        14/02/12 letter from santander, still investigating....now been 8 weeks since first contact

                        20/02/12 letter from Credit Security "instructed by client to recover outstanding debt..."

                        Ignore or respond?


                        21/02/12 Letter sent following Niddy's advice " I am in the middle of a dispute...

                        10/04/12 Received correspondence back from Santander after 4 months from dispute letter.
                        They have now agreed that they will refund all charges from 2008 (6k off total o/s!!) as they accept that they did not send me any account statements or contact me from 2008 to 2011, They do not accept that they have to credit anything due to the rate jacking over the period of the loan (many others have been re-funded for their rate increases) Therefore my registered default is not showing the right amount with experian. Should they have defaulted some time in 2008 rather than the end of 2011? I Have sent the letter to Niddy by pm and could do with further advice. This could be of interest to all flexiloan victims!

                        03/05/12 From Santander "I am writing to advise you that we will be referencing your account to our agent Wescot Credit....will be responsible for managing your account....all further communications should be addressed to them in the first instance...."

                        10/05/12 Received letter from Moorcroft : " We have been instructed by Santander to collect overdue debt... (showing new figure, see previous post )
                        "it is a legal requirement to send notice of intended litigation before proceedings....."
                        "to prevent our recommending to our client that solicitors commence legal proceedings..."
                        "if agreement cannot be reached by 15/05/12, a claim may be issued by solicitors instructed to act on behalf of our client without further notice"
                        "please call us today and we will be happy to discuss a repayment programme....."

                        Should I send in dispute letter, is it time to involve FOS or for a DMP? Why from Moorcroft when Santander has said their agent is Westcot?

                        Niddy, could you advise please?

                        16/05/12 on Niddy's advice sent this
                        Our Templates | Unenforceability Templates | Threat by Creditor - Threat-o-Gram Letter Before Action

                        Thanks Niddy and All

                        23/05/12 Letter from Moorcroft
                        "Important Information - Possible Litigation - to prevent the above possible action please send payment or call immediately....if you do not contact us following receipt of this letter...may have no alternative but to recommend to our client that solicitors issue legal action..if successful in entering judgment then you debt may increase as follows..........
                        Neither we nor our client want court proceedings to be issued and it is still possible for you to avoid this by agreeing a repayment plan that you can afford and maintain"

                        30/05/12 Letter from Moorcrap "thank you for your letter requesting a copy of the credit agreement.....you must provide £1.00 fee for us to process your request...."

                        Ignore or answer? Thanks everyone

                        09/06/12 from MC "Monthly Instalment offer............failure to respond may leave us with no option but to recommend to our clients that they consider legal action....."

                        15/06/12 Followed In2Deep's kind advice and sent
                        Our Templates | Unenforceability Templates | Account Sold whilst in Dispute

                        21/06/12 From MC - Repeat of letter from 30/05/12 "thank you for your letter requesting a copy of the credit agreement.....you must provide £1.00 fee for us to process your request...."

                        25/06/12 was going to send "missing PT letter" today as advised by Niddy, however received this today from Midas Credit Services. LITIGATION WARNING We are part of Moorcroft Group and are aware you have failed to reach a repayment agreement with Moorcroft Debt Recovery....we are reviewing your account and may in due course recommend to our clients that they consider instructing solicitors.. to prevent further action you must contact Moorcroft Debt Recovery...

                        26/06/12 Sent "sold in in dispute" letter to Midas with a copy of "threat of litigation" that at the same time is sent to MC
                        Sent "Threat of litigation" letter to MC with a copy of "sold in dispute" letter that is sent to Midas

                        02/07/12 Receive from MC "we acknowledge correspondence.......your account on hold whilst we investigate the matter with our client......."

                        Comment


                        • #72
                          Re: Newbie needs advice please Cahoot Flexiloan

                          so just hang on and see what they come back with, this is usually how it works...........

                          Comment


                          • #73
                            Re: Newbie needs advice please Cahoot Flexiloan

                            Hi All
                            Just a quick thought
                            Santander gave me their final response back on 10/04/12
                            I am still unhappy with the default date being 2011 not 2008 and also the fact they said I owed 15k + and that amount made it impossible for me to even attempt settling with them. They came back after defaulting me and reduced the amount back to 10k and changed the CRA records to show this. (see earlier post's)
                            The question is that I believe that I have 6 months from the 10/04/12 to get FOSS involved and am thinking that this may help to stall any action (giving me longer to raise capital) or maybe get Santa to reduce the amount further?

                            Also, as the account really should have defaulted way back in 2008 should the default have been registered in the name of the O/Creditor? - Not Santander, as this was prior to their takeover

                            thanks all
                            Bos
                            Last edited by bosdog; 31 August 2012, 16:16. Reason: made clearer

                            Comment


                            • #74
                              Re: Newbie needs advice please Cahoot Flexiloan

                              Any thoughts, comments please
                              Bos

                              Comment


                              • #75
                                Re: Newbie needs advice please Cahoot Flexiloan

                                they usually update the defaults to however owns at the time but they shouldn't change the date. Personally I would leave it until it's SB then deal with the default.

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