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  • #16
    Re: one of our debts have been written off

    Send this to Lowell (edit KA to read the advisors real name)

    Dear Sirs,

    Ref: xxxxxxxx

    I write with reference to previous communication, and in particular to your threatening and totally unnecessary behaviour.

    You say that "your debt is still outstanding" yet I have evidence that is not the case. I suggest you go back to Orange and refer them to their conversation with my PayPlan representative, KA back on 19th February. They were advised by Orange that the alleged account with them, reference 1111111, has been written off. PayPlan contacted them to query this and they have confirmed that a decision had been made to write off the remaining balance.

    I therefore suggest you close your account and/or go back to Orange and try and establish who Angela is, as she was the woman that phoned PayPlan and closed the account.

    A formal complaint will be made unless you acknowledge your errors and return this account back to Orange immediately.

    Yours faithfully,



    Sign Digitally
    I'm the forum administrator and I look after the theme & features, our volunteers & users and also look after any complaints or Data Protection queries that pass through the forum or main website. I am extremely busy so if you do contact me or need a reply to a forum post then use the email or PM features offered because I do miss things and get tied up for days at a time!

    If you spot any spammers, AE's, abusive or libellous posts or anything else that just doesn't feel right then please report them to me as soon as you spot them at: webmaster@all-about-debt.co.uk

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    • #17
      Re: one of our debts have been written off

      thank you very much Niddy, just read this to hubby and we are both grateful for your help as always, i will be sending this tomorrow .
      _______________________________________



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      • #18
        Re: one of our debts have been written off

        Here is the update ..
        14/08/2013 from Lowell group

        I am writing in response to your recent correspondence and would like to thank you for allowing me the opportunity t investigate this matter. Having reviews all the details, I am now in a position to respond.

        In view of your comments and as a gesture of goodwill, I have closed the above account with immediate effect. Furthermore , the information recorded with the Credit Reference Agencies will be removed. Please be aware, it may take up to 60 days for the default to be removed from the credit file.

        I apologise you felt the need to contact us in this regard and trust this action has resolved matters to your satisfaction , but if not please let me know.
        _______________________________________



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        • #19
          Re: one of our debts have been written off

          Nice one! Result!
          When Gold isn't enough, there is SA Gold! New to the forum and find the UE route a bit scary? Take a look at my diary here and judge for yourself. I am now saving the money each month that was making little difference to the balance and not a bit of difference to my credit file as a result of finding AAD.



          I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

          If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

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          • #20
            Re: one of our debts have been written off

            Brilliant news S2M
            "If wishes were horses, beggars would ride"

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            • #21
              Re: one of our debts have been written off

              Well Done S2M Music to my ears!

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              • #22
                Re: one of our debts have been written off

                Originally posted by Spent2much View Post
                Here is the update ..
                14/08/2013 from Lowell group

                I am writing in response to your recent correspondence and would like to thank you for allowing me the opportunity t investigate this matter. Having reviews all the details, I am now in a position to respond.

                In view of your comments and as a gesture of goodwill, I have closed the above account with immediate effect. Furthermore , the information recorded with the Credit Reference Agencies will be removed. Please be aware, it may take up to 60 days for the default to be removed from the credit file.

                I apologise you felt the need to contact us in this regard and trust this action has resolved matters to your satisfaction , but if not please let me know.
                Haha. I never expected anything less. Well done you
                I'm the forum administrator and I look after the theme & features, our volunteers & users and also look after any complaints or Data Protection queries that pass through the forum or main website. I am extremely busy so if you do contact me or need a reply to a forum post then use the email or PM features offered because I do miss things and get tied up for days at a time!

                If you spot any spammers, AE's, abusive or libellous posts or anything else that just doesn't feel right then please report them to me as soon as you spot them at: webmaster@all-about-debt.co.uk

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                • #23
                  Re: one of our debts have been written off

                  Originally posted by Never-In-Doubt View Post
                  Haha. I never expected anything less. Well done you
                  well done for your brilliant letter writing Niddy thank you so much
                  _______________________________________



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                  • #24
                    Re: one of our debts have been written off

                    Fantastic News S2M - Great work, another DCA bites the dust..... (Niddy has such a way with words as Mr M says there's no pissing about with him, he goes straight for the jugular)
                    Last edited by Miss Muddled; 15 August 2013, 06:33. Reason: missing words

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                    • #25
                      Re: one of our debts have been written off

                      Originally posted by Miss Muddled View Post
                      Fantastic News S2M - Great work, another DCA bites the dust..... (Niddy has such a way with words as Mr M says there's no pissing about with him, he goes straight for the jugular)
                      yes he does , it sure put them in their place
                      _______________________________________



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