Payplan not sending my payments to creditors

[Spent2much]

Re: Payplan not sending my payments to creditors

Just sent two more email's to payplan about non payment, i just looked on payplanplus and the payments are pending so thats a start

[Spent2much]

Re: Payplan not sending my payments to creditors

payplan still haven't sent the paymets , i have sent them this email

Sent: 07-Nov-2012 Hi

I would like you to send the money i have sent in september and october to the creditors and then cancel my plan, the court has set the ccj/charge for £17 a month and there is and never was a change to lewis group which i sent and explained in previous email's that it is £3.89 , i explained to Aaron that i was sending £1.00 to fairfax a £1.00 to orange which has always been a £1.00 , i think you should read through the email's to see that i made it clear what was happening and you need to send the money as you are holding it without my consent .

I will be doing my own dmp from now on but first you need to send the two months which i sent to payplan to the creditors, i am in control of my creditors and i and my husband are fully aware we have ccj's and so would like you to send the two months payments to orange lewis group and fairfax it is quite simple .

Thank you

i am waiting for a reply from fairfax and lewis group as i sent them a letter explaining that payplan never sent the payments and also sent them both a copy of all the email's i sent payplan expressing my concern that payment hasen't been made so they know it was not deliberate , i also asked them to provide bank details so i can set a standing order to pay them in the future as i am cancelling the dmp with payplan .

[Spent2much]

Re: Payplan not sending my payments to creditors

Just looked on payplanplan, its a joke , the message is saying

CONGRATULATIONS YOU ARE MAKING GOOD PROGRESS WITH YOUR DEBT MANAGEMENT PLAN

It would be better progress if they actually sent my money or refunded it so i can do my own dmp

[BBoo]

Re: Payplan not sending my payments to creditors

Ditto

[Spent2much]

Re: Payplan not sending my payments to creditors

S2M - pm coming in!

received and replied

[BBoo]

Re: Payplan not sending my payments to creditors

S2M - pm coming in!

[Spent2much]

Re: Payplan not sending my payments to creditors

and you might want to mention you'd like some interest for the amount of time they've held your money

not good enough that they've been trying to phone, they had an email address and it's been two months, so they could even have sent an actual letter

I would phone them, calm and assertive and let rip, they've broken lots of their own guidelines

it's only £12 but still they have that money in their account.

They dont often respond to email's and even today they have ignored two from me so far.

[MrsD]

Re: Payplan not sending my payments to creditors

and you might want to mention you'd like some interest for the amount of time they've held your money

not good enough that they've been trying to phone, they had an email address and it's been two months, so they could even have sent an actual letter

I would phone them, calm and assertive and let rip, they've broken lots of their own guidelines

[PlanB]

Re: Payplan not sending my payments to creditors

I haven't had a reply yet to the last email i sent them, which was to mention that it is possible to refund a debit card just like you can in a shop .

It's gone 4pm now the deadline i gave them , its also Friday so they don't work weekends and it looks like they will have my money for another few days .

No harm in ringing them up and shouting down the phone. It may not get you your money back today but I guarantee you'll feel better afterwards

[Spent2much]

Re: Payplan not sending my payments to creditors

I haven't had a reply yet to the last email i sent them, which was to mention that it is possible to refund a debit card just like you can in a shop .

It's gone 4pm now the deadline i gave them , its also Friday so they don't work weekends and it looks like they will have my money for another few days .

[Spent2much]

Re: Payplan not sending my payments to creditors

Glad you're feeling better today. You've every right to get angry but don't get sad because these guys are not worthy of your emotions

I don't see why Payplan can't put your money back onto your debt card in an instant. Whenever I return a purchase to a shop that's what they always do so it must be possible. If they took money off your card they can put it back on your card in technical terms Maybe it's time to speak to a manager to crank things up a little

thank you and yes your correct i will reply to them and mention this , will post what they reply

[PlanB]

Re: Payplan not sending my payments to creditors

Hi
Thank you i am better today , i was so angry yesterday but i am chilled now lol.

I don't know it is a good idea to send them my bank account details, as i have never paid by dd or so, i always paid using my debit card .

Glad you're feeling better today. You've every right to get angry but don't get sad because these guys are not worthy of your emotions

I don't see why Payplan can't put your money back onto your debt card in an instant. Whenever I return a purchase to a shop that's what they always do so it must be possible. If they took money off your card they can put it back on your card in technical terms Maybe it's time to speak to a manager to crank things up a little

[ken100464]

Re: Payplan not sending my payments to creditors

Glad to here you are feeling somewhat better.

I personally think you have done the right thing and advised your creditors that you paid something but a third company have messed up.

Payplan can be dealt with at your leisure. Lewis and Fairfax sadly have the law behind them.

If it helps we pay CL finance via DD. They havnt been dipping into our account or anything. They take what we tell them too.

We also pay Apex via DD. We had money worries early this year and just wrote to them revoking the sum we were paying advised them what they could take and said anything over and above this would be classed as stealing and we would inform who ever we saw fit.

They backed down and the new payment plan was accepted.

That said I did visit Lewis website yesterday when you were so down and looked and as was advised by another poster there is a facility to pay by debitcard.

You just need you account number which is on all correspondence from them.

[Spent2much]

Re: Payplan not sending my payments to creditors

Afternoon S2M.

Hope today you feeling slightly better today.

No expert on DMP's sure someone be along to advise you better.

But from an outsider seems they are a waste of space and as opposed to be helping you they are actually hindering you and by their inaction could be leading you further into trouble.

But that is said from someone who has worked through a self made DMP and wished to control the process themselves.

Perhaps you are at this stage yourself which is not a bad place to be.

Hi
Thank you i am better today , i was so angry yesterday but i am chilled now lol.

I intend to dump payplan once i get the money back and have already written Fairfax and Lewis group a letter along with the email's which i sent and received from payplan so hopefuly they see it was not our fault and that we actually did pay something.

I don't know it is a good idea to send them my bank account details, as i have never paid by dd or so, i always paid using my debit card .

[ken100464]

Re: Payplan not sending my payments to creditors

Afternoon S2M.

Hope today you feeling slightly better today.

No expert on DMP's sure someone be along to advise you better.

But from an outsider seems they are a waste of space and as opposed to be helping you they are actually hindering you and by their inaction could be leading you further into trouble.

But that is said from someone who has worked through a self made DMP and wished to control the process themselves.

Perhaps you are at this stage yourself which is not a bad place to be.