Payplan not sending my payments to creditors

[Spent2much]

Re: Payplan not sending my payments to creditors

received this reply today



Thank you for your messages.

I have tried to call you this morning with regards to the messages you have sent in to us.

I do have to make you aware that we have been trying to call you although there are no voicemail facilities on your mobile, we really need to discuss this with you.

I also have to stress that any bank transfer can take up to 5 working days to clear into another account, and we also hold no bank details for yourself which we need so we can issue a refund to you.

As you have a county court judegement we cannot alter the payment on our system and will not allow to send any funds out unless this is the full amount.

If you have any further queries please do not hesitate to contact us.

Natalie Holmes
Case Officer

[Spent2much]

Re: Payplan not sending my payments to creditors

from our days on a DMP in the dim and distant past, I seem to remember both Payplan and CCCS have a minimum under which they won't play because the charges (to them) are more than the payment. Sounds like that is what is happening here. They should of course have told you, but I guess they expect you to log on and find out that way.

I'd get rid (thought you had actually) and pay the money through standing orders. They are doing nothing for you anyway.

yes we are getting rid .

[MrsD]

Re: Payplan not sending my payments to creditors

from our days on a DMP in the dim and distant past, I seem to remember both Payplan and CCCS have a minimum under which they won't play because the charges (to them) are more than the payment. Sounds like that is what is happening here. They should of course have told you, but I guess they expect you to log on and find out that way.

I'd get rid (thought you had actually) and pay the money through standing orders. They are doing nothing for you anyway.

[Spent2much]

Re: Payplan not sending my payments to creditors

"Insufficient" funds is not the same thing as no money at all. So make 'em hand over whatever money of yours they've got in their bank to your creditors even if it leaves a shortfall.

This isn't an all-or-nothing situation

I have sent them the second email today , first no response as yet, second it says. They have until tomorrow at 4pm to refund my money and then cancel the plan if they don't comply i am putting an official complaint in to the OFT

[PlanB]

Re: Payplan not sending my payments to creditors

this is the message on the payplanplus screen when i sign in.


Important

We have insufficient funds to send to your creditors!

"Insufficient" funds is not the same thing as no money at all. So make 'em hand over whatever money of yours they've got in their bank to your creditors even if it leaves a shortfall.

This isn't an all-or-nothing situation

[Spent2much]

Re: Payplan not sending my payments to creditors

exactly

[helmsman]

Re: Payplan not sending my payments to creditors

this is the message on the payplanplus screen when i sign in.


Important

We have insufficient funds to send to your creditors!

[Spent2much]

Re: Payplan not sending my payments to creditors

I would write (email) Payplan and tell them that they have until 4 pm on Friday to forward your money which they are withholding without your permission to your creditors, and then confirm in writing that they've done this as instructed. Tell them if they fail to do this then you will make a complaint to FSA because you don't need to go through the full in-house complaints procudure and the FOS in order to get their licence revoked by their regulator

this is the message on the payplanplus screen when i sign in.


Important

We have insufficient funds to send to your creditors!

[PlanB]

Re: Payplan not sending my payments to creditors

I would write (email) Payplan and tell them that they have until 4 pm on Friday to forward your money which they are withholding without your permission to your creditors, and then confirm in writing that they've done this as instructed. Tell them if they fail to do this then you will make a complaint to FSA because you don't need to go through the full in-house complaints procudure and the FOS in order to get their licence revoked by their regulator

[ken100464]

Re: Payplan not sending my payments to creditors

I would as advised get letter in post with supporting emails.

If you show its someone elses mistake I would doubt CL Finance would be wanting to do anything.

This will be one of those times action by you will stop anything from them. They wouldnt want to litigate on small arrears caused by a mistake by Payplan

[helmsman]

Re: Payplan not sending my payments to creditors

I'm nervous as Lewis group is a ccj and two payments have been missed so i don't know how long they wait before starting court action

I would pay them asap in case they go for C/o if they can I pay lewis group by internet banking ccj if you want their details pm me.

[Spent2much]

Re: Payplan not sending my payments to creditors

Write to them with a copy of Payplan's email as PB suggested. Best to keep all these things in writing rather than discussing them on the phone.

I'm nervous as Lewis group is a ccj and two payments have been missed so i don't know how long they wait before starting court action

[ken100464]

Re: Payplan not sending my payments to creditors

That is the address I am using

[Spent2much]

Re: Payplan not sending my payments to creditors

I've just found this on another website:

C. L. FINANCE LIMITED
Kingston House
Centre 27 Business Park
Woodhead Road
BATLEY
WF17 9TD

Thanks i think i will have to phone them or write and send proof that i paid and that payplan are withholding the money .

[PlanB]

Re: Payplan not sending my payments to creditors

I am going to ask them to refund my money and then i am going to copy all the email's i have sent them and send the copies to fairfax, Lewis group and orange so they can see i have tried to pay them, i also have the payment confirmation email's as i keep all of them .

Sounds like a plan