Mortgage question

[PlanB]

Re: Mortgage question

Hi Plan B, Do you think it's OK to ignore ?

Golly, are you implying that I'm ignoring you


Seriously though, I'll reply fully tomorrow. You're right to guess it was an auto-generated letter but it also gives you an opportunity to write back and so add to your paper trail.

[lookingforward]

Re: Mortgage question

Hi Plan B,

Do you think it's OK to ignore ?

Thx

[lookingforward]

Re: Mortgage question

Letter rec'd today to my Mrs dated 7th May stating they have tried to contact by telephone today without success in order to discuss your account. Please call our office on xyz as soon as possible.

Now I'm assuming this is some form of automated letter because she doesn't have an agreed repayment plan with them at the moment. They haven't got the phone number so no wonder they didn't have any success ringing, they always ask for it but the she always says they don't need it and they leave it at that.
Either way she won't be phoning them, the letter was dated 10 working days into the 20 they said they needed to investigate the complaint, we are now at 12 working days. She's going to ignore this, is that correct ?

[lookingforward]

Re: Mortgage question

Did the lender put a time limit on this concession such as 6 months or 12 months? Or was it a permanent change of the mortgage conditions from repayment to interest only

Just found the letter from 2008 and there is no time limit on it as I thought but wanted to find the evidence

[PlanB]

Re: Mortgage question

It was changed to interest only when we got into difficulties

Did the lender put a time limit on this concession such as 6 months or 12 months? Or was it a permanent change of the mortgage conditions from repayment to interest only

[lookingforward]

Re: Mortgage question

I don't see why the mortgage being interest-only should make any difference. They have loaned you money until a particular date. When that date arrives they have every right to ask you for the money back which you can do by selling the property. A court would be happy with that.

Was the loan interest-only from the start or a repayment mortgage which they changed into an interest-only one as a short term concession when you got into arrears?

Thanks

It was changed to interest only when we got into difficulties

[PlanB]

Re: Mortgage question

I don't see why the mortgage being interest-only should make any difference. They have loaned you money until a particular date. When that date arrives they have every right to ask you for the money back which you can do by selling the property. A court would be happy with that.

Was the loan interest-only from the start or a repayment mortgage which they changed into an interest-only one as a short term concession when you got into arrears?

[lookingforward]

Re: Mortgage question

That's all good

It may be wise to make that £26 extra payment towards the arrears when you pay the next contractual payment regardless of whether it has been accepted as formal ATP or not. Just plough on so you've got evidence of regular payments which would clear the arrears by the end of the mortgage term. Then as I've said before after six months of 'good behaviour' you can ask to have those arrears capitalized.

If you don't like what they say in their Final Response to your complaint you can refer it to the FOS which will take another year to investigate. While all this is going on you can feel relatively safe that they won't apply to the court for an Eviction Warrant using that old SPO.

Thanks.

Yes we were always going to pay the extra on top just to be safe. Just a thought, does the fact that it's interest only at the moment make any difference to the situation ?

[PlanB]

Re: Mortgage question

letter and stating they are investigating the complaint and anticipate it will take 20 working days after which they will write again.

That's all good

It may be wise to make that £26 extra payment towards the arrears when you pay the next contractual payment regardless of whether it has been accepted as formal ATP or not. Just plough on so you've got evidence of regular payments which would clear the arrears by the end of the mortgage term. Then as I've said before after six months of 'good behaviour' you can ask to have those arrears capitalized.

If you don't like what they say in their Final Response to your complaint you can refer it to the FOS which will take another year to investigate. While all this is going on you can feel relatively safe that they won't apply to the court for an Eviction Warrant using that old SPO.

[lookingforward]

Re: Mortgage question

Letter received today dtd 23.4.14 ack our letter and stating they are investigating the complaint and anticipate it will take 20 working days after which they will write again. Also copy of complaints procedure enclosed.

[lookingforward]

Re: Mortgage question

I bet that shut them up

They actually said "there's not a lot we can say"

[PlanB]

Re: Mortgage question

nice polite phone call made to advise them of the fact and to ask them to record the fact she rang and why to be recorded on file with name of person taken.

I bet that shut them up

[lookingforward]

Re: Mortgage question

Letter sent 1st class signed for today and nice polite phone call made to advise them of the fact and to ask them to record the fact she rang and why to be recorded on file with name of person taken.

[lookingforward]

Re: Mortgage question

It's also a *Complaint* because they've been charging you £54 a month to simply monitor the account when you are in arrears without an ATP in place which is outrageous. It probably says they can charge that buried somewhere in the Ts & Cs but that's not the point

Agreed, Dick Turpin eat your heart out

[PlanB]

Re: Mortgage question

I'll leave the word complaint because we are complaining about the SPO being raised and it needs to given attention.

It's also a *Complaint* because they've been charging you £54 a month to simply monitor the account when you are in arrears without an ATP in place which is outrageous. It probably says they can charge that buried somewhere in the Ts & Cs but that's not the point