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Marbles Credit Card and the CRAs

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  • #16
    Re: Marbles Credit Card and the CRAs

    Yes, AC, by Recorded Deliv to Osorio at Lloyds HQ in London

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    • #17
      Re: Marbles Credit Card and the CRAs

      Have received an email from HBOS Director's Office. Its not saying much, just that Sr Osorio has passed it on!

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      • #18
        Re: Marbles Credit Card and the CRAs

        This email from HBOS/Lloyds/Halifax/BOS/Marbles or whatever else they are known by (looks like every bank in Britain):

        "Antonio Horta-Osorio has asked me to thank you for your email, from which he is concerned to learn of your dissatisfaction. I can confirm your complaint has been registered, and will be investigated. You will receive a response to the issues raised shortly.
        Yours sincerely

        XYZ
        Customer Relations
        Collinsons
        Halifax
        Direct Line 01422 etc"


        So, who or what are Collinsons?

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        • #19
          Re: Marbles Credit Card and the CRAs

          Collinsons is the name of the Halifax Head Office building!

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          • #20
            Re: Marbles Credit Card and the CRAs

            seems Osorio doesnt reply to people

            just gets his "minions" to do the dirty work
            I am an IT Professional with a Background in most Microsoft Based Technologies. Currently Proud to Work at one of the Leading UK Universities. I have that Mentality of "If I can provide Useful Input - then I will Try my best to do so"

            Life is full of Ups and Downs. Shame it just aint simple.

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            • #21
              Re: Marbles Credit Card and the CRAs

              I suspect that's always the way, but hopefully it gets more attention than a standard complaint?
              Niddified and proud!

              Fought and won the UE battle, thanks to Niddy and this forum...
              SB since 2016. Now have my life back!

              (I used to be MustGetStraight but I've lost a "t")

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              • #22
                Re: Marbles Credit Card and the CRAs

                Originally posted by caspar View Post
                Collinsons is the name of the Halifax Head Office building!
                What a f*****g stupid name for a building!

                Sounds like its a company or sumfink.

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                • #23
                  Re: Marbles Credit Card and the CRAs

                  Originally posted by MustGetStraight View Post
                  I suspect that's always the way, but hopefully it gets more attention than a standard complaint?
                  In my experience, yes, it does.

                  Obviously I'll let you know if it does in the case of Sr Osorio. Ola!

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