Aghhhhhhhhhhhhhhhhh

[CleverClogs (RIP)]

Re: Aghhhhhhhhhhhhhhhhh

Doubt it to be honest...the supplied data cable is a standard IPOD type anyhoo..

Aren't some iPoDs charged via the data connector?

Did you take a note of the serial numbers for the two tablets?

just so bloody angry with the idiot!

That can best be assuaged by planning your revenge, months or years hence.

[philnicandamy]

Re: Aghhhhhhhhhhhhhhhhh

Doubt it to be honest...the supplied data cable is a standard IPOD type anyhoo..just so bloody angry with the idiot!

[CleverClogs (RIP)]

Re: Aghhhhhhhhhhhhhhhhh

Is there any way for an excessive voltage to have been applied via a data cable from some source other than the supplied charger?

Even if there were, I find his explanation to be utterly unconvincing; if it is broken, how the buggery can it be said to be "working well"?

Just contact your bank and get it charged back.

[CleverClogs (RIP)]

Re: Aghhhhhhhhhhhhhhhhh

Hmm you tell me....


Charger port nearest hand...long socket (nr green plug) they say i've attempted to charge with!

Quite simply, this is impossible.

Tell 'Dave' that you've posted his tom-fool twaddle on line and that the general consensus is that he is a shonky flim-flam man.

[CleverClogs (RIP)]

Re: Aghhhhhhhhhhhhhhhhh

My thoughts exactly CC

So you coped with the circumlocution of 'I believe that it may be far from utterly impossible that "Dave" may have a personal and idiosyncratic understanding of veracity not shared by most of the populace.'?

I really must try harder.

many thanks for the help its appreciated

Pah - it is my sincere pleasure to help whenever I can.

[philnicandamy]

Re: Aghhhhhhhhhhhhhhhhh

Just how is it even possible to connect a charger - any charger - to the 30 pin data port?

Hmm you tell me....


Charger port nearest hand...long socket (nr green plug) they say i've attempted to charge with!

[philnicandamy]

Re: Aghhhhhhhhhhhhhhhhh

My thoughts exactly CC

many thanks for the help its appreciated

[CleverClogs (RIP)]

Re: Aghhhhhhhhhhhhhhhhh

Added that to the email you kindly did CC

Did you start it "Dear Cur or Madman"?

had a reply & its not sounding great to be honest i'm even more pissed!!

I believe that it may be far from utterly impossible that "Dave" may have a personal and idiosyncratic understanding of veracity not shared by most of the populace.

Just how is it even possible to connect a charger - any charger - to the 30 pin data port?

having never attempted a chargeback how & where the heck to we start now?

Contact your bank.

[philnicandamy]

Re: Aghhhhhhhhhhhhhhhhh

Added that to the email you kindly did CC

had a reply & its not sounding great to be honest i'm even more pissed!!

Dear Mr P O Former Customer, Please accept my humble apologies for the delay in replying. Due to the nature of your complaint, we wanted to get a 2nd opinion on the tablet you sent back so we sent it to a local engineer rather than have our own technician look at it - mainly because, although we agreed with you about the overheating issue, we could find no fault with the wifi or the standard charger - it worked perfectly here on our Virgin and Talk Talk routers and charged fully with the charger The main problem we have got is the overheationg issue seems to have been caused by you - the tablet is not designed to be charged through the 30 pin slot and, in doing so, you have damaged the voltage regulators on the motherboard which has, in turn, burnt out some of the circuitry causing the overheationg problem. It is not economical to repair, even though it is working well, but I would class it as unsafe to use due to the damage you have caused. I am more than happy to send it back for your own inspection and equally happy to talk to you on the phone about it if you prefer, 01592 562754 Kind regards Dave

AGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

having never attempted a chargeback how & where the heck to we start now?

[CleverClogs (RIP)]

Re: Aghhhhhhhhhhhhhhhhh

You'll still need to claim from the company for the £14 cost of 2 x return postage.

[philnicandamy]

Re: Aghhhhhhhhhhhhhhhhh

i'll give it a try thanks!

[BBoo]

Re: Aghhhhhhhhhhhhhhhhh

ahh thanks CC didnt think you could do anything with debit cards...i'll speak to the oH later

PN&A,

If you notice I mentioned that in my post. I didn't know till last week when I parted with a lot of money for something it appeared we may not receive. I phoned my bank in desperation trying to stop a payment I knew they couldn't stop, and was pleasantly supplied when they told me about this. It is a fairly slow process, and if I understood correctly more for use when you simply don't get your goods, but that could be argued here anyway.

Always worth a go!

[Never-In-Doubt]

Re: Aghhhhhhhhhhhhhhhhh

Try this:

Dear Cur or Madman,

On xx/xx/2011, a tablet PC was order from your company and it was delivered on xx/xx/2011. It proved to be wholly unsatisfactory and unfit for its purpose due to a wi-fi malfunction, so it was returned to your company for repair or replacement. It arrived on xx/xx/2011 and your company sent another in its place on xx/xx/2011, which arrived on xx/xx/2011. This was also unsatisfactory and unfit for its purpose; indeed, it was worse as not only did it have the same wi-fi malfunction as before, it also overheated so badly that it shut down completely and failed ever to work again. I returned this tablet PC on xx/xx/2011 and it arrived at your company on xx/xx/2011; I retain the tracking data from the Royal Mail and will be pleased to send a copy should you require this.

As I now believe that your company is unable to fulfil your part of the contract to supply a tablet PC which is fit for its purpose, I believe that the only way to proceed is for your company to reimburse me for the cost of the order plus the cost of having returned to your company both the broken tablet PCs which I rejected.

This letter is not only being sent by email, as a printed copy is being sent by recorded post to your postal address. This will serve as notice of my intention to follow up this request with a claim in the County Court, should no appropriate response have been received here no later than fourteen days after your receipt of this letter. No further notice need be or will be given.

Yours Faithfully,

Mr Pissed-Off Former Customer

Nice - thanks for this

[Never-In-Doubt]

Re: Aghhhhhhhhhhhhhhhhh

ahh thanks CC didnt think you could do anything with debit cards...i'll speak to the oH later

Yes you can - the best thing about dumping maestro, was to get Visa as Chargeback rules now apply....

[philnicandamy]

Re: Aghhhhhhhhhhhhhhhhh

ahh thanks CC didnt think you could do anything with debit cards...i'll speak to the oH later