The Intrum Group describe themselves as a market leading credit management company specialising in debt collection. Intrum has offices in 24 countries across Europe and employs over 8,000 people. Intrum UK Finance Limited was formerly known as 1st Credit Limited until 1 Mar 2018. They are part of the Intrum Group and buy unpaid loans, credit cards, store cards and other debts from banks and credit card companies etc.

Like most debt purchasers, Intrum claim to help you to manage your debt through affordable repayments, and to support you through the process.

In common with most debt purchasers, their real aim is to maximise their investment in the debts they purchase. To this end, they will sometimes accept repayment plans, but may require proof of your income and expenditure before agreeing terms. Be aware, however, that these plans are usually informal and can often be reviewed or revised, usually every 6 months. A repayment plan does not stop Idem from issuing a claim.

If you have received a letter of claim or a County Court Claim from Idem or they have obtained a default judgment against you, these claims can be defended and judgments set aside. Our view is that these companies, once they issue county court proceedings, must show us and the courts that they have complied with the statutory requirements of the Consumer Credit Act 1974, the Financial Services and Markets Act 2000 (FSMA) and the Law of Property Act 1925. If they have not, then they are not legally entitled to enforce these debts