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Fewer than half of Royal Bank of Scotland's customers would recommend its customer service to friends and family, according to rankings published for the first time. The Competition and Markets Authority has published the figures in a bid to increase competition in the sector. RBS is joint bottom of the personal banking league table, along with Clydesdale. It is also at the bottom for business banking.
A review of retail banking in August 2016 by the competition watchdog ordered lenders to publish customer ratings figures twice a year. There are 16 banks in the rankings for personal accounts and 14 for business banking. Adam Land, senior director at the Competition and Markets Authority, said: "For the first time, people will now be able to compare banks on the the quality of the service they provide, and so judge if they're getting the most for their money or could do better elsewhere."
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