Tweet
TSB customers have reported problems with their online banking after weekend upgrades to the company's systems. The bank warned its users that it was carrying out upgrades between 16:00 BST on Friday and 18:00 on Sunday. But a number of customers reported they were still facing problems on Monday morning. One customer was credited with £13,000 he didn't have, and could see details of someone else's account. TSB apologised and said it has now fixed the issue. In a statement on Monday morning it said: "We're really sorry that some of our customers experienced problems accessing our mobile app and internet banking yesterday evening. Both of these services are now up and running again." But many customers took to Twitter to complain of being unable to access their accounts despite the bank's claim.
Source:
- Hi & Welcome to the AAD Consumer Forum
We're a FREE consumer debt and legal forum offering help, support and debate in many areas of day-to-day life. You will need to Register a Free Account before you can join in with the discussion and contribute with your own posts. Remember to also check out the FAQ's so you can get to grips with how the forum works ready to start posting your new topics. Read about the new GDPR 2018 Rules and how it affects you as a member of AAD.
Frustrated TSB customers are still locked out of their accounts as the bank's IT fiasco enters a second week. Some have suggested the system is "going from bad to worse" as they are denied access to online banking and the bank's mobile app. It has been announced that TSB chief executive Paul Pester will face questions from MPs on the influential Treasury Committee on Wednesday.
The bank said it was "working around the clock" to fix the problems. Worries over payments remain as error messages are shown to some customers trying to move money.
Source: http://www.bbc.co.uk/news/business-43948889