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Householders who receive poor service from their telecoms provider are to get automatic compensation, the regulator Ofcom has announced. From 2019 they will get £8 a day if a fault is not fixed, paid as a refund through their bill. This is less than the £10 that was proposed when Ofcom began its consultation earlier this year. Providers will also have to pay £5 a day if their broadband or landline is not working on the day it was promised. If an engineer misses an appointment, they will have to give £25 in compensation. Ofcom has estimated as many as 2.6 million people could benefit from the new rules. £142m pay-outs
The agreement covers consumers who have contracts with BT, Sky, Talk Talk, Virgin Media and Zen Internet - which make up around 90% of telecoms customers in the UK.
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