The Information Commissioner’s Office (ICO) has fined a Dartford-based telephone services company £85,000 for making illegal nuisance calls. For over two years, True Telecom Ltd called people who were registered on the Telephone Preference Service (TPS) and people who had specifically asked the firm not to contact them. This is against the law. Despite a warning from the ICO, the calls continued. Between April 2015 and April 2017, the ICO received 201 complaints. People said the calls were misleading because callers gave the impression they were from BT Openreach and the number was withheld. Steve Eckersley, the ICO’s Head of Enforcement said:
“The rules around nuisance calls are clear. There’s no excuse for making marketing calls to people who have explicitly asked not to receive them.”
It’s against the law to call telephone numbers registered on the TPS unless an individual has given specific consent. The ICO’s investigation found that True Telecom was unable to provide this consent and was in breach of the Privacy and Electronic Communications Regulations (PECR).

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