Tweet
HSBC says it is now processing payments affected by an IT glitch and that most will be completed this evening, with the rest completed overnight.
Earlier the bank had said 275,000 payments were hit by the problem, meaning many people were not paid ahead of this weekend's bank holiday. HSBC apologised for the inconvenience caused to customers. It said it was "committed to ensuring that no one loses out as a result of today's unacceptable problems". "Customers who do not receive the delayed payment by Saturday morning should speak with their bank in the first instance," the bank said in a statement. "They should also contact their bank if they have suffered any costs as a result of today's problems," it continued......Read more here
- Hi & Welcome to the AAD Consumer Forum
We're a FREE consumer debt and legal forum offering help, support and debate in many areas of day-to-day life. You will need to Register a Free Account before you can join in with the discussion and contribute with your own posts. Remember to also check out the FAQ's so you can get to grips with how the forum works ready to start posting your new topics. Read about the new GDPR 2018 Rules and how it affects you as a member of AAD.
This page automatically updates
A fault at banking giant HSBC that left thousands of people without their wages before a bank holiday was caused by a mega-payment being rejected. Some 275,000 payments were stranded by the problem that caused anger among customers ahead of the bank holiday in parts of the UK in late August. In a letter to a committee of MPs, the bank said the delays were caused because it tried to push too big a payment through the system in one go. HSBC has now changed its methods....Read more here