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NatWest Bank is investigating problems with its online service, after customers complained that payments - including salaries - were not going through.
Other people have complained that the website is running slowly. NatWest said it was investigating the issues, but had no other comment to make in the meantime. Dozens of customers took to Twitter to express their frustrations, saying that many are due to be paid on Friday. One customer who said she had gone overdrawn was advised by the bank "not to panic."
'Unacceptable'
In June, as many as 600,000 customers of Royal Bank of Scotland (RBS) and NatWest suffered late payments. Salaries, tax credit and benefit payments were all affected. The delays were criticised by the chairman of the Treasury Select Committee as "unacceptable".....Read more here
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It involved a surge of traffic, which resulted in many customers being unable to use the system. Such cyber attacks - which are typically malicious - can originate from thousands of different sources, making them difficult to block. The issue lasted for about 50 minutes on Friday. Customers from Royal Bank of Scotland (RBS) and Ulster Bank were also affected. "The issues that some customers experienced accessing online banking this morning were due to a surge in internet traffic deliberately directed at the website," said a spokesperson for RBS.....Read more here