Millions of rail passengers who suffer travel delays will soon be able to claim refunds in cash, after a major policy change, the BBC has learned.

Up to now most train companies have only offered vouchers as compensation. The voucher system has long been criticised by consumer groups, as vouchers cannot always be used online or to access the cheapest fares. The Rail Delivery Group, representing train operators and Network Rail, said the change would come in this summer. "Planned changes to the National Rail Conditions of Carriage will enable passengers to claim their compensation in cash, instead of rail vouchers," said a spokesman. "This will be a welcome move for passengers." It is not yet known whether customers with existing vouchers will be able to swap them for cash.

'Our money'

The move marks a major change in policy, as the current voucher system has been in place for around 20 years. The news was welcomed by Transport Focus, which has campaigned on the issue for some time......Read more here