The Financial Conduct Authority (FCA) has revealed plans to review staff remuneration in debt collection agencies (DCAs), ahead of the regulator’s keynote at the Credit Summit tomorrow. The FCA’s business plan for 2015/2016 shows that the regulator will review “staff remuneration and incentive structures” in credit and debt services firms. The full thematic review will assess how DCAs are “managing the risk that their reward arrangements could encourage potentially undesirable behaviours that might lead to poor outcomes for consumers.”......Read more here