Attempts by Lloyds to stamp out mis-selling have run into trouble within weeks of being introduced, the Mail can reveal. The bank is being accused of flouting self-imposed new rules that are meant to stop customers being sold products they do not need. Alison Brittain, the bank’s retail boss, overhauled sales incentives in January in a bid to outlaw poor practice. But her reforms are already coming under fire. One trade union lambasted the system for still ‘incentivising staff to do the wrong thing’. It claims the bank has become confused by its attempts at ‘politically correct’ language. It sets ‘standards’ and ‘expectations’ which the union says are just sales targets by another name.....Read more here