Debt management firm Harrington Brooks has been instructed to pay over £185,000 in redress to customers by the Financial Conduct Authority (FCA). The FCA confirmed the redress order to over 4,500 Harrington Brooks customers after “communications from the firm to creditors on customers’ behalf were delayed”. Harrington Brooks contacted the FCA in September to advise communications with customer’s creditors had been delayed. The firm warned that some customers may have been left with the impression it had been in contact with creditors when it had not. Linda Woodall, director of mortgages and consumer lending at the FCA, said: “Debt management customers are struggling financially and often in difficult situations so it’s important that when people are putting their trust in a firm, they get the service they have paid for....Read more here