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Yorkshire Building Society has been fined £4.1m by the Financial Conduct Authority (FCA) for failing to deal properly with customers who had fallen behind with mortgage payments. In particular, the regulator found that the society had been too slow to reach deals with struggling customers. As a result, some of those customers had incurred extra fees and interest. In February, the mortgage lender agreed to refund almost 34,000 customers at a cost of £8.4m, after an FCA probe.
Cases 'drifted'The fine, the biggest imposed by the FCA on a building society, relates to the mistreatment of customers between 1 October 2011 and 31 July 2012.......Read more here
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