Mobile operator Three has been fined £250,000 by regulator Ofcom by failing to handle customer complaints in a "fair and timely manner".
Some complaints cases were closed before the company had established that they were fully resolved, Ofcom said. Complaints were not logged properly and customers were not told about the option of taking their case to an ombudsman. The company said the issues related to its complaints process in early 2013. "Since then we have worked closely and openly with Ofcom to address these as part of the broader effort to improve complaint resolution, contacting all the customers that might have been impacted," a spokesman said.....Read more here