Npower, the most complained-about energy firm, has been told by the regulator that it will be allowed to continue with telephone sales.
It follows improvements in the company's customer service standards, and fewer late bills being sent out. The energy regulator, Ofgem, had threatened to stop Npower selling contracts on the phone, unless things improved by the end of August. Npower said it would continue to make further improvements. The number of late bills being sent out by the company fell to 62,000 in August - compared to 280,000 in June. The target set by Ofgem was 100,000. The number of complaints received by Npower fell to 99,799 in August, compared to 120,016 in June. Npower has received more complaints than any other energy firm in every quarter since October 2012, according to figures compiled by Citizens Advice.....Read more here