People who challenge cancellation charges levied by broadband providers are having those fees passed to debt collection agencies (DCSs), according to Citizens Advice. Citizens Advice discovered that people locked into unsuitable broadband contracts and hit by arbitrary cancellation fees when they switched to better services were being contacted by DCAs seeking payment of the fees. The charity found the average cost was £190 for getting out of a broadband contract, with fees of up to £625 reported, in cases from the first six months of the year where cancellation fees were recorded. “Snail’s pace” connection speeds, persistent faults and bad customer service were among the reasons consumers used by customers extricating themselves from their broadband contracts before being hit by fees......Read more here