and replaces offices with telephone service

HM Revenue & Customs will close the last of its public walk-in inquiry centres next week. The offices, open for face-to-face chats with taxpayers struggling with their bill, are being replaced by a telephone service where taxpayers in need of extra help will be directed to specialist advisers. They will try to resolve tax and tax credit queries in one call. For the hard of hearing unable to use the phone and those with complex problems, HMRC will arrange for advisers to visit your home.....Read more here