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Energy supplier Npower has been told that it may have to stop sales to new customers unless it can send out bills on time.
The regulator, Ofgem, has warned the supplier that it needs to meet monthly targets on late billing. Unless it meets the targets by the end of August, Npower will have to stop all "proactive telesales" to new customers, the regulator warned. In a statement, Npower said that it was apologising to its customers "again". The company has topped the complaints tables for the "big six" energy firms every quarter since the end of 2012. Last month, Citizens Advice said its customer service operations were "unacceptable"......Read more here
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