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Online shoppers now have longer to cancel orders while complaints calls should be cheaper, under laws that take effect on Friday.
The cooling-off period for an online order has been extended to 14 calendar days from seven working days. Shoppers can claim a full refund during this period without having to give a reason for the cancellation. Companies are also prevented from charging more than a local rate for a customer inquiry or complaint call. The rules see the final stage of implementation of the EU Consumer Rights Directive.
Charged for complainingThe regulations cover a number of areas of consumer rights, including the introduction of a cooling-off period for digital music, films and books for the first time.....Read more here
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