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Call for cap on 'extortionate' fuel bill surcharges
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Call for cap on 'extortionate' fuel bill surcharges
Pressure is mounting on energy suppliers to cut the amount they charge customers who do not pay their bills by direct debit. Twelve million people currently pay an average surcharge of £80 a year if they pay quarterly, or via a pre-payment meter. One MP said the amount was extortionate and should be capped at £24. However the regulator, Ofgem, said there was no evidence that suppliers were over-charging their customers. Nevertheless, it is planning a summit in a few weeks' time to discuss whether such charges are fair. At the moment, customers will not find these charges mentioned on their bills. Indeed, many consumers the BBC spoke to were unaware they are even paying them.....Read more hereTags: None
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