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- Staff who miss target could face axe
- Targets raised despite most staff being unable to hit previous level
Lloyds Bank has come under fire for its 'unachievable' front line staff targets that mean just a third of workers are hitting their quota, risking the 'wrong kind of behaviours' occurring in branches. Despite efforts to reform staff incentive schemes, the bank's own figures reveal the pressure branch staff are still under with just 34 per cent hitting targets for 'customer needs met', which often means the sale of one of the bank's products. Meanwhile, a Lloyds worker who wished to remain anonymous said the pressure in branches is worse than ever and that reforms to the bank's target schemes were 'just a disguise' to give the impression staff prioritise service above sales. Staff who fail to meet their target for 'customer needs met' can be placed on the bank's Performance Improvement Process which can result in them losing their job, according to the Lloyds TSB Group Union. The union, which is specifically for Lloyds Banking Group staff, says it will relay its concerns to the Financial Conduct Authority. The criticism comes despite an overhaul of the bank's staff incentive schemes that was triggered by a review by the City regulator......Read more here