Citizens Advice has claimed new evidence showed logbook lenders are using “brutish tactics” to recover payments from borrowers. The organisation analysed 261 client cases related to logbook loans which were reported to it between February 2011 and January 2014. In 28% of cases it found borrowers had not been treated “fairly or appropriately” by the lender, while 17% had their car taken away, despite not being the original borrower.The charity has accused the logbook loans industry of “brutish” behaviour after it revealed evidence of high interest rates, “ridiculous” charging structures and “bamboozling” language. It suggested that new voluntary practices for the industry which were introduced in 2011 are being flouted and has urged the Financial Conduct Authority (FCA) to take a “tough stance”. According to Citizens Advice, the average logbook loan is £1,286, although some people had borrowed up to £19,000, while some consumers have paid eight times the original loan amount......Read more here