Victory for the Telegraph as TV giant Sky resolves complaints and enters talks with regulator over making it difficult to cancel

Sky, the subscription TV giant, has been placed under regulatory scrutiny after a Telegraph investigation exposed routinely poor treatment of customers who try to cancel. The company, which today issues an apology, has also pledged to review its approach to subscribers who ask to leave in writing. Two reports published on telegraph.co.uk this month drew hundreds of emails, letters and comments from readers who corroborated claims that Sky makes it incredibly hard to leave at the end of a contract. Our consumer champion, Jessica Gorst-Williams, has also received numerous letters on this issue. In particular, readers said they encountered difficulty in cancelling in writing or by email, despite Sky’s terms and conditions suggesting that this is allowed. A large number of customers felt so trapped that they simply cancelled their direct debits, only to be faced with threatening letters from Sky’s debt collectors......Read more here