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The banks issued a grovelling apology for Monday's systems fiasco and invited customers to detail 'out of pocket experiences'
RBS executives apologised profusely for a systems meltdon on Monday night which saw millions of customers of RBS, NatWest and Ulster Bank unable to withdraw cash or make payments. The bank said the disruption lasted from between approximately 6.30pm and 9.30pm. All systems were up and running again on Tuesday morning, it stressed. Speaking on BBC Radio Four's Today programme a spokeswoman said the outage and inconvenience caused to customers was "completely unacceptable". She said the causes of the problem, and the precise numbers of customers affected, were unknown. The matter was being investigated, she said.......Read more here
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Customers of NatWest have faced difficulties logging on to online banking, less than a week after a major IT failure at the bank.
A number of customers reported problems getting on to the bank's website, from which they normally access their accounts online. The problem, which has now been solved, comes after a computer failure on Monday created severe disruption. It affected NatWest, RBS and Ulster Bank - all part of the same group. The incident on Monday also affected cash machines and card payments and prompted an apology from the boss of the RBS group, Ross McEwan.....Read more here
Royal Bank of Scotland and a leading rating agency are being sued for £150m over so-called toxic products in the global financial crash. Sixteen European institutional investors have launched legal action against Standard and Poor's (S&P), and the UK taxpayer-backed RBS, over losses stemming from 2007 and 2008. "We have created a foundation in the Netherlands and it has filed a claim in the district court in Amsterdam," the executive director of Bentham IMF, John Walker, said. Bentham IMF is a litigation finance company providing investment capital to plaintiffs for large disputes in the United States and abroad.....Read more here