Some customers are still unable to access their online banking two weeks after TSB split from its parent, Lloyds.

Pockets of TSB bank customers are still locked out of their online banking following the split from Lloyds Banking Group on September 9, The Telegraph understands. One reader unable to access his account said he had been “bounced around different call centres” for eight consecutive days, and “cannot get anyone to take ownership of the problem”. On Saturday, The Telegraph reported that one customer, Jayne Hill, 53, from Cockermouth in the Lake District, had been locked out of her personal bank account for a week and a half. In response, TSB initially insisted the problem was an “isolated incident”. Further response is awaited. The stories of frustration stand stark against the bank’s promise to move 4.5 million former Lloyds customers to the new bank without a hitch. ......Read more here