Gillian Guy, Chief Executive of national charity Citizens Advice said:
“If the Government is serious about consumer rights they need to ban cold calling for financial services. Any company fined for hounding people with nuisance calls should be obliged to give their victims compensation. “A tough clampdown on nuisance calls would make it clear to consumers that if you are contacted out of the blue, then it is a scam or a service not to be trusted. “At its worst, PPI mis-selling was of a colossal scale. A survey by Citizens Advice last year showed that 9 out of 10 people were pestered by calls, emails and spam texts from claims management companies within 12 months, and 72% were about PPI claims. “It’s good to see the Information Commission’s Office flexing its muscles on behalf of consumers, and fining We Claim You Gain because of its nuisance PPI calls.”
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