Customers who want a refund from their bank after paying for services on their debit card may run up against problems with time limits for their claim. The issue has been highlighted by the collapse of the firm Go Ballooning this month. Card scheme rules say claims must be submitted within 540 days of a transaction being made. But some customers seeking refunds bought flight vouchers in 2007.

Refund routes
An estimated 14,000 customers are still waiting to see if they will get their money back after the collapse of Go Ballooning. The company has few assets to repay the estimated £2 million it owes, so the directors have recommended that customers apply for a refund through their bank if they have paid by debit or credit card. Customers who paid on a credit card can claim their money back from the card company through provisions under Section 75 of the Consumer Credit Act.....Read more here