Detailed plans of the Credit Services Association’s (CSA) ongoing drive towards improvements in compliance standards have been announced as the industry prepares for the transition to a new regulator (the Financial Conduct Authority, FCA) next year.Developments include a renewed focus on its Continuous Improvement Programme (CIP) following a successful launch and a move to extend the programme beyond the Debt Buyers and Sellers Group (DBSG) to include the whole of the CSA membership. There are also plans for monthly FCA-related events around the country, as well as ‘on-demand’ webinars and a series of workshops to provide members with ‘framework solutions’ to help them consider how they choose to write or review their policies, processes and practices for three key areas; Governance, Conduct Risk and Treating Customers Fairly (TCF).....Read more here