Customers flogged complex investments when a savings account would have been better

One in four cases in a damning dossier of investor complaints was mis-sold, Lloyds has admitted. The file was handed to the bank by Money Mail two weeks ago. The State-backed bank is now in the process of paying thousands of pounds in compensation to the victims — mostly vulnerable and elderly — who were sold fiendishly complicated structured products. But the payouts could be just the tip of an iceberg for Lloyds, as internal documents seen by Money Mail reveal another 6,000 policies have matured over the past seven days with shoddy returns. In a meeting with our reporters, senior Lloyds executives accepted that Scottish Widows investments may have been widely mis-sold by its branch advisers between 2007 and 2012. A special complaints team will now review every policy that ends with a poorer return than a run-of-the-mill savings account. The bank will focus on customers who:....Read more here