The energy supplier is hit with a record fine by the regulator for mis-selling in-store, by telephone and door-to-door.

Energy provider SSE has been fined £10.5m by industry watchdog Ofgem for repeated mis-selling to householders. The regulator said the proposed penalty is the largest it has made against an energy firm. It relates to failures at "every stage" of the sales process for telephone, in-store and doorstep activities. Ofgem said: "The level of fine reflects the seriousness and duration of breaches, the likely substantial harm that they have caused and the likely gain to SSE." Ofgem found that a failure of SSE's management arrangements meant that insufficient attention was paid to ensuring compliance with obligations. The watchdog said this enabled misleading and unsubstantiated statements to be made by sales agents to potential customers about savings. SSE is one of Britain's "big six" energy suppliers and has admitted its selling procedures were below an adequate level.....Read more here

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