Saga has been criticised by campaigners for older people over its home insurance prices. Some of the firm's customers told Radio 4's Money Box programme they are paying several times more than new customers are being quoted. Dot Gibson, general secretary of the National Pensioners Convention, says customers are being taken advantage of. But Saga insists it offers the right prices for its insurance.

Loyal customers

It has become common insurance industry practice to offer big discounts to new people seeking home and contents insurance in order to attract customers searching online comparison sites. But many of those who stay with the same insurer year after year find their premiums rise way beyond what they could be offered as a new customer, either by a rival company or even their existing insurer.....Read more here