Lloyds Banking Group has been fined £4.3m for delaying compensation payments to customers over Payment Protection Insurance (PPI) mis-selling. The Financial Services Authority (FSA) said that 140,000 customers did not receive their payments promptly. Hundreds of thousands of people have received redress after they were mis-sold PPI they did not want or need. Lloyds, which has apologised, is the first bank fined by the FSA specifically for delaying payments. The bank said it had been surprised by the influx of claims last year. "We had not fully anticipated the volume of complaints to be processed at the outset and experienced some administrative errors as we scaled up our systems and processes," said a spokesman for the ban.....Read more here