A specialist team created to crackdown on bad practice in the Payment Protection Insurance (PPI) claims market has helped tackle more than 200 rogue firms and is being strengthened to monitor even more companies.
The team was set up by the Ministry of Justice’s Claims Management Regulation Unit to monitor the hundreds of firms that deal with PPI. Customers are offered help to claim compensation from banks, building societies and others which mis-sold them PPI for credit cards and other financial products.

A new report from the unit, which has banned 103 PPI firms from operating and warned 149 for poor practise in the last year, found the main causes for consumer concern were:

• misleading marketing
• high-pressure selling
• poor complaints systems
• unclear fees

The majority of complaints the unit receives are related to PPI claims management companies, with 2,405 between 2011-12.

Head of Claims Management Regulation, Kevin Rousell, said:

"The mass mis-selling of payment protection insurance (PPI) has seen complaints against claims management companies soar. "As this report shows, we won't tolerate firms that break the rules and we have shut down or warned 252 companies dealing with PPI claims in the past year............Read more here