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Taxpayers calling the UK tax authority for advice will no longer need to use a costly 0845 number by the end of the summer, MPs have been told. A present, those ringing for tax help on a mobile can pay 41p a minute, with some waiting for more than 10 minutes. The average waiting time for the HM Revenue and Customs (HMRC) helplines is six minutes, including a two-minute recorded message. Helplines will be switched to the cheaper 03 prefix soon.
Timetable
From April, calls about Child Benefit - which is now being taken away from high earners - will be via numbers with the 03 prefix, which is already being used for tax credit enquiries....Read more here
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