The regulator Ofgem has warned energy firms not to shield information about complaints from the public. Speaking to Radio 4's You and Yours, Ofgem spokesman Philip Cullum accused energy firms of failing to exercise common sense over complaints rules. He will write to firms insisting that information about complaints should be no more than two clicks from the homepage of a company's website. They should also be among the top results on the sites' search engines. "This is an area which we think is really important and we are acting to make sure that things improve," he said.....Read more here: BBC News - Ofgem warning for energy firms over complaints